Remote: Senior Enterprise Customer Success Leader

Ladders; United States; Remote; USD 222,000 - 247,000; Full time

Benefits offered by this job

Health and wellness programs

Hybrid working policy

Professional development and mentoring

Corporate bonus program and stock onyx

Job summary

Ladders is seeking a Principal Customer Success Manager to own the success strategy for a portfolio of strategic enterprise customers, focusing on retention, value realization, and long-term adoption. You will collaborate with executive sponsors to align outcomes with business priorities and guide AI-driven automation roadmaps across complex organizations.

Location: Remote in the United States. Compensation: $222,300 – $247,000 annually.

Qualifications

• 8+ years in enterprise Customer Success or advisory roles.
• Experience with large enterprise clients and complex orgs.
• Ability to build executive relationships and influence decisions.
• Experience driving adoption, retention, and measurable outcomes.

Responsibilities

• Own the success strategy and retention for strategic enterprise customers.
• Lead executive conversations aligning company capabilities with customer priorities.
• Develop AI and automation roadmaps with clear milestones.
• Guide complex implementations and adoption programs across teams.
• Monitor KPIs and lead risk mitigation to protect outcomes.

Skills

Enterprise CS experience

Executive relationships

Advisory experience

ROI and renewal strategy

AI and automation interest

Job description

Ladders is seeking a Principal Customer Success Manager to own the success strategy for a portfolio of strategic enterprise customers, focusing on retention, value realization, and long-term adoption. You will collaborate with executive sponsors to align outcomes with business priorities and guide AI-driven automation roadmaps across complex organizations.

Location: Remote in the United States. Compensation: $222,300 – $247,000 annually.