Remote Senior Customer Success Manager — Growth & Adoption

Scrumban.Ai; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Flexible Work Environment

Professional Growth

Impactful Work

Job summary

Scrumban.ai is seeking a Customer Success Manager to lead client success initiatives, drive engagement, and ensure customers maximize the value of our Agile-focused solutions.

With 5+ years in customer success or related roles, you will onboard clients, manage relationships, advocate for their goals, monitor outcomes, and collaborate with sales, product, and support teams to deliver outstanding service from a remote, full-time environment.

Qualifications

• 5+ years in customer success, account management, or related roles in SaaS or digital/Agile contexts.
• Strong communication, problem-solving, and relationship-building skills across multiple clients.
• Familiarity with Agile methodologies and digital transformation strategies.
• Proactive mindset focused on anticipating client needs and delivering exceptional service.
• Bachelor’s degree in Business, Marketing, Communications, or related field.

Responsibilities

• Lead client onboarding for new clients, ensuring a smooth transition and setting up for success.
• Build and maintain strong, long-lasting relationships with clients as their primary contact.
• Advocate for client success within the company and ensure solutions align with business goals.
• Drive client retention and identify opportunities for account growth.
• Monitor client performance and satisfaction, providing insights to improve outcomes.
• Proactively identify and resolve issues to ensure a positive client experience.
• Collaborate with sales, product, and support teams for cohesive client success.
• Provide ongoing training, support, and best practices to clients.

Skills

Communication

Problem-solving

Relationship-building

Account management

Agile familiarity

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Job description

Scrumban.ai is seeking a Customer Success Manager to lead client success initiatives, drive engagement, and ensure customers maximize the value of our Agile-focused solutions.

With 5+ years in customer success or related roles, you will onboard clients, manage relationships, advocate for their goals, monitor outcomes, and collaborate with sales, product, and support teams to deliver outstanding service from a remote, full-time environment.