Remote Customer Success Manager II: Automation & Adoption

Jobicy; United States; Remote; USD 79,000 - 112,000; Full time

Job summary

Tines is a leading intelligent workflow platform offering secure, scalable automation for IT and security teams. We are seeking a Customer Success Manager to drive adoption, renewals, and expansion across our diverse customer base.

You will partner with Sales, Support, Marketing, and Product to ensure customer success, feedback, and ongoing value realization across IT, Engineering, and Operations. This remote role is based in Ireland, with opportunities to engage global clients.

Qualifications

• 5+ years in technical account management or post-sales at a tech company.
• Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT).
• Ability to uncover problems and translate requirements to internal teams.
• Knowledge of APIs and how they function.
• Second European language is a plus.

Responsibilities

• Support key phases of the customer journey: onboarding, adoption/value conversations, business reviews, and renewal.
• Lead a first-class onboarding experience and ensure use cases meet timelines.
• Translate customer needs to internal teams and provide Product feedback for enhancements.
• Coordinate onboarding and reviews to evaluate performance and identify expansion opportunities.
• Build account plans and align needs with use cases to increase platform usage.
• Identify risks and develop risk mitigation plans with CSM/PM teams.
• Provide thought leadership to solve customer challenges and co-develop improvements.
• Develop and drive renewal plans and communicate value to stakeholders.
• Review dashboards, usage metrics, and health indicators to monitor customers.

Skills

Technical account management

SaaS experience

Questioning to uncover problems

APIs knowledge

European language knowledge

Job description

Tines is a leading intelligent workflow platform offering secure, scalable automation for IT and security teams. We are seeking a Customer Success Manager to drive adoption, renewals, and expansion across our diverse customer base.

You will partner with Sales, Support, Marketing, and Product to ensure customer success, feedback, and ongoing value realization across IT, Engineering, and Operations. This remote role is based in Ireland, with opportunities to engage global clients.