Remote Senior Customer Success Leader: Retention & Growth

SamCart Inc.; United States; Sur place; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Health insurance

Parental leave

401k

Lunch credit

In-person gatherings

Résumé du poste

SamCart Inc. is seeking a senior customer success leader to guide a high-value CSM team and shape retention strategies for both the core platform and the SAM AI product.

You will collaborate with Product, Engineering, and leadership, managing a hands-on, data-driven approach to reduce churn, grow revenue, and build scalable playbooks for onboarding and adoption. This is a remote role with Eastern Time preference.

Qualifications

• 5+ years in customer success or account management at a SaaS or subscription company.
• 2+ years managing people.

Responsabilités

• Lead 3 Customer Success Managers and set strategy for Support.
• Maintain and grow high-value accounts, reduce churn and increase GMV.
• Write the customer playbook for SAM and define health/onboarding procedures.
• Collaborate with Support to optimize operations and processes; act as escalation point when needed.
• Scale the team leveraging AI to improve CS and Support metrics.

Connaissances

CS leadership

Retention track record

Product fluency

Team building

Analytical

AI-native

Formation

Manage people experience

Outils

Freshdesk

Metabase

Description du poste

SamCart Inc. is seeking a senior customer success leader to guide a high-value CSM team and shape retention strategies for both the core platform and the SAM AI product.

You will collaborate with Product, Engineering, and leadership, managing a hands-on, data-driven approach to reduce churn, grow revenue, and build scalable playbooks for onboarding and adoption. This is a remote role with Eastern Time preference.