Remote Senior Customer Success Executive — AI Transformation

ServiceNow

Oregon

Hybrid

USD 166,000 - 290,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

ServiceNow is seeking a Senior Customer Success Executive to own post-sale relationships with executive stakeholders, driving retention and expansion through strategic value delivery. You’ll lead multi-workstream programs, mentor teams, and partner with sales to maximize adoption and renewal opportunities.

You bring AI-enabled transformation experience, 10+ years in client-facing leadership, PMP preferred, and a proven ability to align customer strategy with ServiceNow capabilities for

Qualifications

Experience integrating AI into business processes and workflows.
Track record influencing senior IT and business leaders.
10+ years in client-facing account management or transformation leadership.

Responsibilities

Lead high-complexity transformations for strategic customers.
Identify pipeline opportunities and support pre-sales as needed.
Partner with Impact and Sales teams to drive adoption and retention.
Shape customer strategy with senior executives and industry insights.
Mentor other Customer Success resources in transformation practices.
Mitigate risk and prevent churn through governance and value delivery.
Ensure alignment with governance models and delivery standards.

Skills

AI-enabled transformation

Executive stakeholder management

Strategic alignment

Delivery leadership

Post-sale account governance

Education

PMP preferred

Tools

ServiceNow experience

Job description

You bring AI-enabled transformation experience, 10+ years in client-facing leadership, PMP preferred, and a proven ability to align customer strategy with ServiceNow capabilities for

Get your free, confidential resume review.

or drag and drop your file here.