Senior AI-Driven Customer Success Leader

ServiceNow; Austin (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ServiceNow is seeking a Senior Success Advocate to act as a customer advocate, overseeing a portfolio to help achieve business outcomes and drive adoption of ServiceNow products. You will bring best practices, innovations, and capabilities to guide customers toward maximum value from their ServiceNow investments.

The role emphasizes prescriptive guidance, cross-team collaboration, and mentoring junior members while helping shape new success plays and customer use cases across a distributed,

Qualifications

• Experience leveraging AI to integrate into work processes or automate workflows.
• Ability to drive projects with minimal supervision and deliver results.
• Strong collaborative skills across cross-functional teams.
• Mentor teammates and share knowledge.
• Proven problem solving and analytical capabilities.

Responsibilities

• Oversee a portfolio of customers to help them achieve business outcomes.
• Assign activities to team members to achieve outcomes.
• Ensure customers are technically healthy and on latest product version.
• Guide development of new Success Plays and use cases.
• Drive customers to maximum value from ServiceNow licenses.
• Coordinate with other ServiceNow teams to address issues.
• Identify and own new customer projects.
• Reduce escalations and improve customer satisfaction.
• Contribute to best practice development and mentoring.
• Assist with recruiting and onboarding of new team members.

Skills

AI in workflows

Independent project work

Collaboration

Mentoring

Problem solving

ServiceNow certifications

Job description

ServiceNow is seeking a Senior Success Advocate to act as a customer advocate, overseeing a portfolio to help achieve business outcomes and drive adoption of ServiceNow products. You will bring best practices, innovations, and capabilities to guide customers toward maximum value from their ServiceNow investments.

The role emphasizes prescriptive guidance, cross-team collaboration, and mentoring junior members while helping shape new success plays and customer use cases across a distributed,