Remote Senior Customer Success Architect

Bazeta; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Job summary

GitLab is seeking a Senior Customer Success Architect in the United States. You’ll be a strategic advisor to key customers, translating business goals into actionable success plans and guiding them along the DevSecOps journey within our platform.

Reporting to a Senior Manager in North America, you’ll own a book of accounts, drive adoption and retention, coordinate with Product, Engineering, Sales, and Services, and lead hands-on enablement and training.

Qualifications

• Practical understanding of Git, common branching strategies, and modern software development lifecycles.
• Working knowledge of CI/CD and DevSecOps practices.
• Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures.
• Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction.
• Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services.

Responsibilities

• Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
• Guide customers on how to best use the GitLab platform, including common DevSecOps best practices, Git workflows, CI/CD, and adoption patterns.
• Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
• Build and maintain Customer Success Plans, define critical goals and key performance indicators, and track progress with customers over time.
• Act as the primary GitLab liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.
• Provide hands-on technical enablement and onboarding, including education on new GitLab features, releases, and relevant use cases.

Skills

Git

Branching strategies

CI/CD

DevSecOps

Stakeholder management

Customer success

Tools

GitLab CI/CD

Job description

GitLab is seeking a Senior Customer Success Architect in the United States. You’ll be a strategic advisor to key customers, translating business goals into actionable success plans and guiding them along the DevSecOps journey within our platform.

Reporting to a Senior Manager in North America, you’ll own a book of accounts, drive adoption and retention, coordinate with Product, Engineering, Sales, and Services, and lead hands-on enablement and training.