Remote Senior Collections Specialist Strategic Recovery

Banner Bank; Portland (OR); Remote; USD 50,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid vacation and holidays

401k with company match

Tuition reimbursement

Job summary

Banner Bank is seeking a Senior Collections Specialist to manage recovery activities for consumer, small business, and credit card portfolios. You will evaluate risk, coordinate repossession and litigation steps, and communicate with borrowers to arrange repayment plans while ensuring compliance with banking regulations.

The role emphasizes analytical decision-making, relationship management, and timely reporting to protect portfolio performance and minimize losses.

Qualifications

• 4+ years of experience in collections, recovery, loan servicing, or a related financial services function, including experience managing complex delinquent accounts and collection activities.
• Equivalent combination of education and experience may be considered in lieu of a degree requirement.
• Knowledge of federal and state lending and collection regulations is beneficial.

Responsibilities

• Manage collection and recovery activities on assigned consumer, small business, and credit card accounts, including complex delinquency and recovery situations.
• Evaluate account performance and risk factors to recommend appropriate collection and recovery strategies.
• Prepare recommendations related to repossession, litigation, charge-offs, and other significant recovery actions.
• Analyze complex delinquent accounts and determine effective short- and long-term recovery plans.
• Communicate with borrowers regarding late payments, collection efforts, repayment arrangements, and account resolution options.
• Prepare monthly collection reports and recommend actions to support portfolio performance and loss mitigation.

Skills

Negotiation

Communication

Relationship management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Banner Bank is seeking a Senior Collections Specialist to manage recovery activities for consumer, small business, and credit card portfolios. You will evaluate risk, coordinate repossession and litigation steps, and communicate with borrowers to arrange repayment plans while ensuring compliance with banking regulations.

The role emphasizes analytical decision-making, relationship management, and timely reporting to protect portfolio performance and minimize losses.