Senior Collections Specialist - Remote Recovery Expert

OpenKrill; United States; Remote; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision, LTD, STD and 

Life insurance

Paid vacation, sick time and 11 paid会社

401k with up to 4% match

Tuition reimbursement

Job summary

Banner Bank is seeking a Senior Collections Specialist to manage complex delinquency and recovery for consumer, small business, and credit card portfolios. You will assess performance, coordinate bankruptcy-related activities, and communicate with borrowers to secure favorable resolutions.

The role emphasizes regulatory compliance, accurate reporting, and proactive risk management while delivering strong customer service and maintaining portfolio health.

Qualifications

• High School Diploma or GED is required.
• 4+ years of experience in collections, recovery, loan servicing, or related financial services.
• Equivalent combination of education and experience may be considered in lieu of a degree.

Responsibilities

• Manage collection and recovery activities on consumer, small business, and credit card accounts, including delinquency and recovery.
• Evaluate account performance and risk to recommend collection strategies.
• Prepare recommendations on repossession, litigation, charge-offs, and other recovery actions.
• Analyze delinquent accounts to determine recovery plans.
• Administer bankruptcy accounts, including correspondence and court reporting.
• Communicate with borrowers regarding late payments and repayment arrangements.
• Prepare monthly collection reports and monitor portfolio performance.

Skills

Negotiation

Clear communication

Organized

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Banner Bank is seeking a Senior Collections Specialist to manage complex delinquency and recovery for consumer, small business, and credit card portfolios. You will assess performance, coordinate bankruptcy-related activities, and communicate with borrowers to secure favorable resolutions.

The role emphasizes regulatory compliance, accurate reporting, and proactive risk management while delivering strong customer service and maintaining portfolio health.