Remote Senior Client Strategy Advisor

Insite Managed Solutions, LLC; Charleston (WV); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus opportunity

401k

PTO

Health insurance

Vision

Dental

Short/Long term disability

Rotating employee events

Hawaiian Fridays

Employee celebrations

Job summary

Insite Managed Solutions, LLC is seeking a Client Advisor to partner with clients to enhance customer experience strategies and contact center operations. You will identify opportunities for improvement, analyze data to uncover trends, and deliver practical solutions.

You’ll manage and grow a portfolio of client accounts by building peer-to-peer credibility and long-lasting partnerships. Preferred candidates have 5+ years in BPO or client-facing consulting, executive presence, and the ability to

Qualifications

• 5+ years of experience in BPO, contact center, or client-facing consulting environments.
• Proven ability to manage senior-level client relationships and drive retention and growth.
• Strong analytical and business judgment with data-driven recommendations.

Responsibilities

• Partner with clients to enhance customer experience strategies and contact center operations.
• Identify opportunities for improvement and deliver meaningful results.
• Analyze data to uncover trends, understand the customer journey, and address core issues.
• Manage and grow a portfolio of client accounts through long-lasting partnerships.

Skills

Client relationship management

Data-driven decision making

Executive presence

Conflict management

Cross-functional collaboration

Job description

Insite Managed Solutions, LLC is seeking a Client Advisor to partner with clients to enhance customer experience strategies and contact center operations. You will identify opportunities for improvement, analyze data to uncover trends, and deliver practical solutions.

You’ll manage and grow a portfolio of client accounts by building peer-to-peer credibility and long-lasting partnerships. Preferred candidates have 5+ years in BPO or client-facing consulting, executive presence, and the ability to