Remote Client Success Consultant & Solutions Advisor

BELAY, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Paid PTO

Paid Holidays

Remote-friendly work environment

Job summary

BELAY, Inc. is seeking a proactive Client Success Consultant to foster trusted advisor relationships with clients and contractors, ensuring successful service delivery aligned with client needs.

You will drive retention, support revenue growth, and provide strategic consulting while collaborating across teams in a remote-friendly setting. Occasional travel may be required for company events.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong verbal and written communication skills with a confident presence.
• Responsiveness and professionalism that build instant credibility and respect.
• Driven, relational, and intuitive with experience in client-facing roles.
• Able to apply sound judgment to plan and achieve goals while managing multiple tasks.
• Comfortable using video and phone calls as primary communication methods to build rapport and connection through a virtual work environment.

Responsibilities

• Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs.
• Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders.
• Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support.
• Envision the long-term potential of client/contractor relationships by consistently adding value through a deep understanding of client needs and expectations.
• Demonstrate a growth mindset by investing time, trust, and care to strategically enhance and expand clients’ businesses through upselling BELAY solutions.
• Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements, supporting leaders in their roles.

Skills

Client relationship

Communication

Upselling

CRM proficiency

Emotional intelligence

Strategic consulting

Education

Bachelor’s degree

Tools

Google Workspace

CRM software

Job description

BELAY, Inc. is seeking a proactive Client Success Consultant to foster trusted advisor relationships with clients and contractors, ensuring successful service delivery aligned with client needs.

You will drive retention, support revenue growth, and provide strategic consulting while collaborating across teams in a remote-friendly setting. Occasional travel may be required for company events.