Remote Senior Client Growth & Success Lead — AdTech

DeepIntent; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus

Comprehensive benefits

WFH stipend

Remote-friendly culture

Job summary

DeepIntent is a leading healthcare marketing platform helping marketers plan, activate, and optimize data-driven campaigns with speed and precision.

Senior Client Success Manager will own day-to-day management and strategic growth of client relationships, partnering with Sales, Platform Operations, & Analytics to drive revenue retention, upsell, and long-term client success across managed and self-service models.

Qualifications

• 5+ years of experience in Client Success, Account Management, or a related role within ad tech, digital media, or programmatic advertising.
• Strong knowledge of the adtech advertising ecosystem, DSPs, SSPs, ad serving and measurement standards.
• Proven ability to independently own and grow senior client relationships.
• Strategic mindset with the ability to translate data into actionable insights and recommendations.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple accounts.
• Experience with both managed service and self-service models preferred.
• Healthcare or pharmaceutical advertising experience is a plus.

Responsibilities

• Own end-to-end management of assigned managed service and/or self-service client accounts.
• Serve as the primary point of contact for clients, leading day-to-day communication, optimizations, reporting, and recommendations.
• Build strong, trusted client relationships grounded in client goals, brand strategies, and performance metrics.
• Own campaign performance, including pacing, optimization strategy, and delivery against KPIs.
• Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and QBRs.
• Identify and drive upsell and growth opportunities across products and solutions.
• Partner with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy.
• Educate and enable clients on DSP and self-service tools to increase adoption and value.
• Regularly assess account health, identify risks, and support retention and renewals.
• Stay current on digital and programmatic best practices to elevate client strategy.

Skills

Client Success

Account Management

Ad tech knowledge

Strategic thinking

Communication

Tools

Word

Excel

PowerPoint

Job description

DeepIntent is a leading healthcare marketing platform helping marketers plan, activate, and optimize data-driven campaigns with speed and precision.

Senior Client Success Manager will own day-to-day management and strategic growth of client relationships, partnering with Sales, Platform Operations, & Analytics to drive revenue retention, upsell, and long-term client success across managed and self-service models.