Strategic Client Success Lead for Ad Tech Growth

DeepIntent; New York, Northern (NY, KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote-friendly culture

Flexible work options

Career development support

Advanced education support

WFH stipend

Internet stipend

Job summary

DeepIntent is seeking a Senior Client Success Manager to lead day-to-day management and strategic growth of client relationships across our healthcare marketing platform. You will own a book of business, drive retention, upsell, and work with Sales, Platform Operations, Analytics to execute expansion efforts.

You will manage campaign strategy, communicate performance insights, and build trusted relationships with clients while advocating for their goals and ensuring data-driven results across

Qualifications

• 5+ years in Client Success/Account Management in ad tech or programmatic advertising.
• Strong knowledge of the adtech advertising ecosystem, key industry partners and technical market standards including DSPs, SSPs, ad serving, measurement, and brand safety.
• Proven ability to independently own and grow senior client relationships.
• Strategic mindset with the ability to translate data into actionable insights and recommendations, with experience leading client meetings and QBRs.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and comfortable managing multiple accounts and priorities.
• Experience working across both managed service and self-service models preferred.

Responsibilities

• Own end-to-end management of assigned managed service and/or self-service client accounts.
• Serve as the primary point of contact for clients, leading day-to-day communication, optimizations, reporting, and recommendations.
• Build strong, trusted client relationships grounded in a deep understanding of client goals, brand strategies, and performance metrics.
• Own campaign performance, including pacing, optimization strategy, and delivery against client KPIs.
• Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviews.
• Identify and proactively drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions.
• Partner closely with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy.
• Educate and enable clients on DeepIntent's DSP and self-service tools to increase adoption and long-term value.
• Regularly assess account health, identifying risks early and taking action to support retention and renewals.
• Stay current on digital and programmatic advertising best practices and apply industry knowledge to elevate client strategy.

Skills

Client relationship management

Strategic thinking

Communication

Organization

Cross-functional collaboration

Ad tech knowledge

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

DeepIntent is seeking a Senior Client Success Manager to lead day-to-day management and strategic growth of client relationships across our healthcare marketing platform. You will own a book of business, drive retention, upsell, and work with Sales, Platform Operations, Analytics to execute expansion efforts.

You will manage campaign strategy, communicate performance insights, and build trusted relationships with clients while advocating for their goals and ensuring data-driven results across