Remote Senior Claims Process Improvement Lead

acg; United States; On-site; USD 76,000 - 100,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Paid time off

Job summary

ACG in the United States is seeking a Senior Claims Process Improvement Specialist who will lead high-impact initiatives to modernize Claims operations and deliver measurable results. You will partner with leaders and cross-functional teams to streamline processes, perform data-driven analyses, manage change, and ensure successful system upgrades while maintaining regulatory compliance.

This remote-friendly role offers a path to influence strategic decisions and apply process improvement best

Qualifications

• Bachelor's degree in a related field is required.
• 4+ years of claims handling and process improvement experience.
• Experience leading cross-functional teams and vendors.
• Strong ability to analyze workflows and document requirements.

Responsibilities

• Collaborate with claim leaders to develop change management strategies for large-scale projects.
• Conduct needs analyses and document business requirements.
• Design process improvements and new workflows; track outcomes.
• Lead readiness activities and training related to improvements.
• Monitor project objectives, timelines and budget implications.

Skills

Change management

Data analysis

Root cause analysis

Project management

Vendor management

Training/mentoring

Education

Bachelor's degree in related field

Project Management Professional certification

Tools

PowerPoint

Tableau

Visio

Job description

ACG in the United States is seeking a Senior Claims Process Improvement Specialist who will lead high-impact initiatives to modernize Claims operations and deliver measurable results. You will partner with leaders and cross-functional teams to streamline processes, perform data-driven analyses, manage change, and ensure successful system upgrades while maintaining regulatory compliance.

This remote-friendly role offers a path to influence strategic decisions and apply process improvement best