Remote Senior Business Systems Analyst - AI Integrations

Jobgether; EUA; Teletrabalho; USD 113 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity opportunities

Fully remote within the US

Resumo da oferta

Jobgether is seeking a Senior Business Systems Analyst based in the United States to strengthen reliability and performance of complex integrations within a large-scale rental tech ecosystem.

You will lead cross-functional teams across engineering, product, support, sales, and enterprise partners to investigate technical challenges, deliver practical solutions, and contribute to AI-assisted troubleshooting and automation efforts.

Qualificações

• 5–8+ years of experience in solutions consulting, technical account management, implementation, integration support, business systems analysis, or a related technical role.
• Strong understanding of XML, JSON, data mapping, and feed-based integrations, including experience with or knowledge of the MITS schema.
• Familiarity with APIs, REST, webhooks, and tools such as Postman, with the ability to interpret API documentation and investigate issues across connected systems.
• Excellent analytical and troubleshooting skills, with the ability to investigate complex technical problems, identify patterns, and develop practical, sustainable improvements.
• Strong written and verbal communication skills, including the ability to translate technical concepts into clear, actionable explanations for partners, engineers, sales teams, and business leaders.
• Proven ability to coordinate cross-functional initiatives, manage competing priorities, document findings, and drive issues through to resolution.
• Experience creating technical documentation, operational playbooks, support workflows, or knowledge-sharing resources.
• Interest in developing and improving AI-assisted workflows, automation, and diagnostic tools that enhance team productivity and operational effectiveness.

Responsabilidades

• Lead the investigation, diagnosis, and resolution of complex integration issues across multiple systems, providing engineering teams with clear problem statements, reproducible steps, and supporting evidence.
• Conduct technical discovery sessions with partners, recommend suitable integration approaches, and communicate findings effectively to technical and nontechnical stakeholders.
• Collaborate with sales teams on technical discussions with enterprise prospects, helping assess integration requirements and explain potential solutions.
• Develop and enhance AI-assisted knowledge management and diagnostic tools that improve troubleshooting efficiency and encourage knowledge sharing across teams.
• Create, maintain, and optimize integration documentation, technical guides, escalation playbooks, onboarding materials, and troubleshooting resources.
• Improve operational tools and workflows using platforms such as Zendesk, Slack automations, Airtable, and monitoring dashboards.
• Analyze support trends, integration performance, and operational health indicators to identify recurring problems, recommend root-cause solutions, and strengthen proactive monitoring.
• Define launch support strategies covering documentation, escalation procedures, monitoring requirements, and known limitations.
• Support partner onboarding, coordinate post-launch reviews, and ensure integration issues are tracked through resolution.
• Work cross-functionally to improve system reliability, streamline processes, and deliver a consistent experience for partners and end users.

Conhecimentos

XML/JSON mapping

API integration

Troubleshooting

Technical documentation

Cross-functional collaboration

Ferramentas

Postman

Descrição da oferta de emprego

Jobgether is seeking a Senior Business Systems Analyst based in the United States to strengthen reliability and performance of complex integrations within a large-scale rental tech ecosystem.

You will lead cross-functional teams across engineering, product, support, sales, and enterprise partners to investigate technical challenges, deliver practical solutions, and contribute to AI-assisted troubleshooting and automation efforts.