Remote Senior Business Analyst: EHRM & SharePoint KM

General Dynamics IT; United States; Remote; USD 95,000 - 150,000; Full time

Job summary

General Dynamics IT is seeking a Sr. Business Analyst to support the Indian Health Service EHR modernization program on a fully remote basis.

You will help manage KM and SharePoint across the PMO, document processes, and drive continuous improvement for improved efficiency and governance across the program’s assets and lessons learned. You will collaborate with KM, content owners, and SMEs while supporting governance, workflow tracking, and stakeholder communications.

Qualifications

• Bachelor's degree and 8+ years of experience
• Experience with SharePoint (document libraries, metadata tagging, lists, permissions)
• Proven ability to document processes
• Experience supporting technical, clinical, or PMO teams
• Experience with supporting change management, reporting, and workflow tracking, determining issue resolution pathways/escalation, and tracking milestone progress during development and implementation phases
• Experience coordinating communication across functional teams
• Ability to travel up to 25% of the year, if needed
• Must be able to obtain a Public Trust Level 5 clearance

Responsibilities

• Support KM and SharePoint operations across the program, ensuring consistent structure, organization, and accessibility.
• Monitor, triage, and track KM tickets, coordinating resolution and maintaining visibility into progress.
• Provide front-end SharePoint administration, including creating lists/libraries, designing modern pages, and managing permissions and groups (no back-end support required).
• Support development of program asset documentation, including procedures, processes, templates, and structured KM artifacts.
• Manage and coordinate the Lessons Learned process, tracking submissions, facilitating updates, and maintaining documentation.
• Support GovSlack user administration, including account creation/removal and troubleshooting access issues.

Skills

Knowledge Management

Microsoft SharePoint

Process Documentation

Process Improvements

Education

Bachelor's degree

Oracle Cerner certification

Tools

SharePoint

GovSlack

ServiceNow

Job description

General Dynamics IT is seeking a Sr. Business Analyst to support the Indian Health Service EHR modernization program on a fully remote basis.

You will help manage KM and SharePoint across the PMO, document processes, and drive continuous improvement for improved efficiency and governance across the program’s assets and lessons learned. You will collaborate with KM, content owners, and SMEs while supporting governance, workflow tracking, and stakeholder communications.