Remote Senior Business Analyst – CIS Transformation

Blue Star Partners LLC; Columbus (OH); On-site; USD 110,000 - 124,000; Full time

Job summary

Blue Star Partners LLC is seeking a Senior Business Analyst - CIS Customer Transformation to support a multi-year customer modernization program. The role focuses on the Customer Information System workstream, partnering with leaders, IT, vendors, and cross-functional teams to define future-state processes and validate requirements.

The ideal candidate will understand CIS connections across billing, finance, rates, and customer programs, with SAP experience being a major plus.

Qualifications

• 7+ years of business analysis, business systems analysis, process analysis, or related transformation experience.
• Experience supporting complex enterprise transformation programs involving business process, technology, data, and stakeholder impacts.
• Experience working with customer information systems, customer operations platforms, billing systems, rates, payment programs, or similar enterprise customer/account systems.
• Strong ability to gather, document, validate, and manage business and functional requirements.
• Strong process mapping and future-state process design experience.
• Ability to understand and discuss technical concepts, system integrations, data flows, and operational impacts.
• Experience supporting testing, UAT, defect documentation, and solution validation.
• Willingness to travel as needed to support program needs.

Responsibilities

• Gather, document, and validate requirements for CIS-related processes and capabilities.
• Facilitate working sessions with business SMEs, IT teams, vendors, and program stakeholders.
• Document current-state and future-state workflows, business rules, data needs, and system impacts.
• Analyze billing, rate, payment program, customer account, and operational process requirements.
• Support test scenario development, UAT execution, defect documentation, and solution validation.
• Coordinate with technical teams and vendors to clarify requirements and resolve open issues.
• Track risks, dependencies, decisions, actions, and requirement changes.
• Prepare stakeholder updates, process documentation, PowerPoint materials, and analysis summaries.
• Support readiness, adoption, and rollout activities for impacted business teams.

Skills

Business analysis

Requirements management

Process design

Stakeholder engagement

Communication

Tools

SAP

Excel

Visio

PowerPoint

Word

Job description

Blue Star Partners LLC is seeking a Senior Business Analyst - CIS Customer Transformation to support a multi-year customer modernization program. The role focuses on the Customer Information System workstream, partnering with leaders, IT, vendors, and cross-functional teams to define future-state processes and validate requirements.

The ideal candidate will understand CIS connections across billing, finance, rates, and customer programs, with SAP experience being a major plus.