Senior Onsite Customer Support Lead - Healthcare Tech

Gainwell Technologies; Conway (AR); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Flexible vacation

Career growth opportunities

Company computer

Job summary

Gainwell Technologies seeks a Senior Customer Support professional for our Conway, AR onsite team. You will respond to routine client questions, track cases, and ensure timely resolution while upholding SLAs and quality standards.

You will collaborate with teammates and clients to improve processes, learn new tools, and contribute to healthcare outcomes, with benefits beginning on Day 1 and a strong vacation and growth culture.

Qualifications

• 2+ years of customer service experience
• Knowledge of basic help desk software and Microsoft Office applications
• Strong problem-solving skills to resolve inquiries
• Strong written and oral communication skills
• Ability to identify stakeholders and collaborate to resolve inquiries

Responsibilities

• Provide knowledgeable responses to basic client questions and elevate complex cases as needed
• Update account history and confirm resolution with clients
• Adhere to SLAs and meet production targets
• Collaborate with team and clients to resolve inquiries; cross-train new resources
• Review procedures to improve efficiency and workflow

Skills

Customer service

Problem solving

Communication

Team collaboration

SLA adherence

Tools

Help desk software

Microsoft Office

Job description

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Senior Customer Support - Conway, AR (Onsite)

Date: Oct 8, 2026

Location:

Conway, AR, US, 72034-9501

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Senior Customer Support - Conway, AR (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

This is an onsite position in Conway, AR.

• As part of the application process for this position, you will be required to complete an assessment in order to proceed further.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

Employee Benefits & Perks:

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

The deadline to submit applications for this posting is October 26, 2026

#LI-ONSITE #LI-PP1 #LI-CM1

The pay range for this position is$27,200.00-$38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.