Remote Senior AI Solutions Architect - Conversational AI

Genesys; Northern (KY); Hybrid; USD 111,000 - 194,000; Full time

Benefits offered by this job

Health insurance

Telehealth

Flexible work schedules

Work from home

Paid holidays

401(k) matching

Adoption assistance

Fertility treatments

Job summary

Genesys is seeking a hands-on Conversational AI Engineer to build, optimize, and continuously improve Virtual Agents and Agentic Virtual Agents on Genesys Cloud. You will combine NLU development, prompt engineering, data analysis, and customer collaboration to improve reliability and user satisfaction in production.

You will analyze real conversation data, refine models and prompts, and partner with customers and cross-functional teams to translate business requirements into measurable

Qualifications

• Master's degree in Computer Science, Data Science, Machine Learning, or a related field.
• 3–5 years of experience with conversational AI, NLU, NLP, or related language technologies.
• Apply Python and Node.js experience to data preparation, analysis, evaluation, automation, and model tuning.
• Demonstrate experience with Genesys Cloud, CCaaS platform, or a conversational AI platform.
• Analyze complex conversational AI performance issues and translate findings into actionable improvements.

Responsibilities

• Design and develop prompts for Agentic Virtual Agents to drive reliable task completion and high-quality customer experiences.
• Structure prompts for grounding, tool usage, orchestration, and response consistency.
• Analyze failures in LLM-driven interactions and identify root causes across prompts, orchestration, data, and system behavior.
• Refine prompts iteratively to improve reliability and edge-case handling; evaluate end-to-end performance across NLU and LLM layers.

Skills

Master's degree

Conversational AI

NLU/NLP

Python

Node.js

Genesys Cloud

Education

Master's degree in Computer Science/Data Science/ML

Tools

Python

Node.js

Genesys Cloud

Job description

Genesys is seeking a hands-on Conversational AI Engineer to build, optimize, and continuously improve Virtual Agents and Agentic Virtual Agents on Genesys Cloud. You will combine NLU development, prompt engineering, data analysis, and customer collaboration to improve reliability and user satisfaction in production.

You will analyze real conversation data, refine models and prompts, and partner with customers and cross-functional teams to translate business requirements into measurable