Senior Product Manager, Piper

Salesforce; United States; Remote; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Product Manager to own Piper's brain—the intelligence behind how Piper thinks, speaks, and behaves in every conversation. You’ll define what great looks like for an AI agent and build the measurement systems to keep improving it.

In this high-visibility role, you’ll partner with engineering, design, AI platform teams, fellow PMs, and customer-facing squads to shape the AI roadmap for B2B marketing at scale.

Qualifications

• 5+ years of product management experience in a fast-moving B2B SaaS environment.
• Strong technical and product literacy, comfortable with AI and LLM-powered products.
• Excellent cross-functional communication, able to explain AI behavior clearly.
• AI fluency; related technical degree required.

Responsibilities

• Own Piper's conversation quality across channels.
• Turn ambiguity into clear, testable requirements for agent behavior with engineers.
• Define and track success by setting quality bars and making performance visible.
• Close the loop on real-world feedback to drive lasting product improvements.
• Partner across engineering, design, AI platform teams, fellow PMs, and customer-facing teams.
• Use AI tools across the full product lifecycle from feedback to prototyping and validation.

Skills

Product management

AI/LLM literacy

Cross-functional collaboration

Technical literacy

Education

Related technical degree

Tools

AI tools

LLM-powered products

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Qualified is the #1 Agentic Marketing platform for revenue teams that run on Salesforce, based in San Francisco or remote. At the center of our product is Piper, our AI SDR, who engages buyers across chat, voice, video, and email. We're looking for a Senior Product Manager to own Piper's 'brain' - the intelligence behind how Piper thinks, speaks, and behaves in every conversation. You'll define what great looks like for an AI agent and build the systems to measure it and keep improving it. Hundreds of the world's leading brands, including Crunchbase, Asana, and Box, choose Qualified to grow their inbound pipeline. This is a high-visibility role at the core of our AI roadmap, suited to technologists who want to shape uncharted territory in AI for B2B marketing.

What You’ll Actually Be Doing

• Own Piper's conversation quality across every channel and surface where Piper shows up.
• Turn ambiguity into clear, testable requirements for agent behavior, and partner with AI engineers to bring them to life.
• Define and track success by setting the quality bar, measuring it, and making Piper's performance visible to internal teams and customers.
• Close the loop on real-world feedback so that issues from customers and the field turn into lasting product improvements.
• Partner deeply across teams, including engineering, design, AI platform teams, fellow PMs, and customer-facing teams.
• Use AI tools across the full product lifecycle, from synthesizing feedback to prototyping and validation.

You’re Our Person If…

• You have 5+ years of product management experience, with a track record of owning a product area end to end in a fast-moving B2B SaaS environment.
• You have strong technical and product literacy, and you're comfortable working closely with engineers on AI and LLM-powered products.
• You have excellent cross-functional communication skills and can explain complex AI behavior clearly to any audience.
• You demonstrate AI fluency. You use AI across your PM workflows and can speak to the outcomes it's driven. A related technical degree is required.

Even Better If…

• You have experience with conversational AI, real-time agents, or AI quality and evaluation.
• You've used AI‑assisted tools (e.g. Claude, vibe‑coding tools) to build working prototypes.
• You lead independently, with an entrepreneurial spirit and a willingness to do whatever it takes to help the team succeed.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.