Senior AI Platform Architect for Enterprise Solutions

Zendesk; Madison (WI); Hybrid; USD 200,000 - 300,000; Full time

Benefits offered by this job

Bonus opportunities

Flexible remote work

Inclusive work environment

Job summary

Zendesk is seeking a Senior Platform Architect responsible for overseeing technical solutions related to AI customer engagement. The role involves deep customer interaction, mapping requirements to software solutions, and delivering effective solutions.

The ideal candidate will possess over 5 years of customer-facing technical leadership, a robust technical foundation, and exceptional communication skills essential for spearheading projects and influencing client success.

Qualifications

• Proven track record selling, consulting, and implementing software solutions.
• Strong product instinct and passion for AI and automation.
• Highly skilled at solving complex business challenges with technology.

Responsibilities

• Lead technical, solution, and competitive aspects of Zendesk AI.
• Map requirements to software solutions and execute customer trial plans.
• Build relationships with senior stakeholders and translate tech concepts.

Skills

Customer-Obsessed Enterprise Expertise

Driven & Entrepreneurial Spirit

Solution-Oriented Scoping & Strategy

Technical Foundation & Analytical Execution

Exceptional Communication & Influence

Dedicated & Adaptable Execution

Education

5+ Years of Technical Customer-Facing Leadership

Robust Technical Foundation

Structured Execution & Iteration

AI & Conversational Intelligence

Enterprise Architecture & Security

Technical Documentation

Cross-Functional Communication

Job description

Zendesk is seeking a Senior Platform Architect responsible for overseeing technical solutions related to AI customer engagement. The role involves deep customer interaction, mapping requirements to software solutions, and delivering effective solutions.

The ideal candidate will possess over 5 years of customer-facing technical leadership, a robust technical foundation, and exceptional communication skills essential for spearheading projects and influencing client success.