Remote Senior AI CX Engineer: Amazon Connect & Cloud AI

Caylent; Northern (KY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

401k with match

Laptop provided

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Account

Equipment Stipend

Learning & Development stipend

Unlimited PTO

Paid Holidays

Job summary

Caylent, a fully remote AI-first cloud services company, seeks a Senior CXE Engineer to lead enterprise contact center transformations using Amazon Connect, Bedrock/Claude, and serverless AWS. You’ll code in the AWS console, build Lambda functions and CDK stacks, and craft React-based agent tooling for production readiness.

You’ll own end-to-end delivery from design through production cutover, mentor engineers, validate architectures, and partner with customer teams to ensure scalable,

Qualifications

• 7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale.
• Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack
• Hands-on experience with conversational and generative AI, Amazon Lex plus LLM-based development, including prompt engineering and tool calling
• Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering

Responsibilities

• Build AI-native self-service using Amazon Connect AI agents and Bedrock/Claude, implementing multi-agent orchestration and escalation paths
• Engineer prompts and tool-calling integrations at production scale
• Implement barge-in handling, fallback, and error-recovery for voice AI
• Optimize inference cost and latency with model tier selection and token budgeting
• Diagnose AI agent performance using observability tooling and logs

Skills

Amazon Connect

CCaaS platforms

TypeScript/Node.js

Python

React

Tools

AWS CDK

Terraform

Job description

Caylent, a fully remote AI-first cloud services company, seeks a Senior CXE Engineer to lead enterprise contact center transformations using Amazon Connect, Bedrock/Claude, and serverless AWS. You’ll code in the AWS console, build Lambda functions and CDK stacks, and craft React-based agent tooling for production readiness.

You’ll own end-to-end delivery from design through production cutover, mentor engineers, validate architectures, and partner with customer teams to ensure scalable,