Remote Senior Account Manager – Employee Benefits Leader

Insurance Office of America; Sunrise Manor (NV); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Paid vacation

Paid sick time

Professional growth opportunities

Supportive teammates

Job summary

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client services, drive team productivity, and manage benefits administration processes for a diverse book of business. This remote-friendly role supports California, Nevada and Arizona residents, with onsite needs as required by policy and business needs.

You will oversee implementations, renewals, data management, and carrier relationships while promoting IOA values and delivering exceptional client

Qualifications

• 5+ years of industry experience
• Active insurance license required
• Exceptional customer service and communication skills
• Strong organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)

Responsibilities

• Client Management: Manage book of business and meet performance requirements.
• Client Service: Deliver outstanding service, anticipate needs, and respond quickly.
• Team Leadership: Lead the account team with a strong work ethic and positive attitude.
• Daily Activities: Direct daily activities of Account Coordinators, assign tasks, and monitor execution.
• Business Growth: Identify and act on sales opportunities to grow IOA business.
• New Business Setup: Manage new business setup, including data gathering and client file creation.
• Renewal Process: Manage renewals, verify client data, liaise with clients and carriers, and conduct meetings.
• Client Relationships: Build and improve client relationships, seek feedback, and implement improvements.
• Intermediary Role: Advocate for clients and carriers for beneficial outcomes.
• Value-Added Solutions: Identify and implement value-added solutions for clients.
• Data Management: Compile, analyze, and report client plan performance data, maintain data accuracy.
• Carrier Relationships: Develop and maintain positive carrier relationships.
• Professional Development: Support team training, promote a positive work environment.
• Communication: Maintain transparent communication with Producers and team members.
• Compliance: Ensure adherence to company policies and industry standards.
• Champion IOA Values: Demonstrate integrity and leadership, championing IOA core values.

Skills

Customer service

Communication

Organization

Delegation

Decision making

Attention to detail

Education

Active insurance license

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client services, drive team productivity, and manage benefits administration processes for a diverse book of business. This remote-friendly role supports California, Nevada and Arizona residents, with onsite needs as required by policy and business needs.

You will oversee implementations, renewals, data management, and carrier relationships while promoting IOA values and delivering exceptional client