Remote Customer Support & Shopify Order Specialist

Lago; United States; Remote; USD 6,900 - 9,600; Full time

Job summary

Lago is hiring a remote Customer Support Specialist to assist Deadlast with email inquiries, order questions, and data entry, leveraging strong communication skills. The role focuses on timely responses and accurate records to deliver a professional customer experience, with Shopify order management experience a plus.

Remote work setup and data accuracy are essential. Ideal candidates work independently, adapt to evolving processes, and support a growing ecommerce business from a global,

Qualifications

• Excellent written English and communication.
• Attention to detail and data accuracy.
• Ability to manage multiple inquiries and prioritize tasks.
• Comfortable working remotely and independently.
• Reliable internet and quiet workspace.

Responsibilities

• Respond to customer inquiries via email in a timely, professional manner.
• Assist with order status, shipping, and product questions.
• Investigate issues and provide accurate responses.
• Maintain accurate customer and order information in Shopify cross-systems.
• Follow established support procedures and document resolutions.

Skills

Strong written English

Attention to detail

Organizational skills

Time management

Independent worker

Remote work readiness

Tools

Shopify

Job description

Lago is hiring a remote Customer Support Specialist to assist Deadlast with email inquiries, order questions, and data entry, leveraging strong communication skills. The role focuses on timely responses and accurate records to deliver a professional customer experience, with Shopify order management experience a plus.

Remote work setup and data accuracy are essential. Ideal candidates work independently, adapt to evolving processes, and support a growing ecommerce business from a global,