Remote Self-Pay Collections Specialist

Lindner Center of HOPE; Mason (OH); Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

Flexible spending and health savings

Generous paid time off

Tuition reimbursement

401(k) with employer match

Gym membership

Disability coverage and life insurance

Employee Assistance Program

Job summary

The Lindner Center of Hope, a nonprofit mental health center, seeks a remote Billing Specialist to maintain self-pay accounts in Epic work-queues, review self-pay credits, and respond to patient MyChart inquiries. The role supports timely collection of balances and daily mail processing in a fast-paced billing team.

Qualified candidates have 3+ years in medical billing, familiarity with EPIC, Word, Excel, and strong communication skills.

Qualifications

• A minimum of 3 years’ experience medical billing/ collection experience required.
• Knowledge of third party payers, managed care contracts, claims review, analysis and quality assurance experience preferred.
• Strong written communication skills. Must be organized, with high attention to detail.
• Strong computer skills, utilizing a variety of software applications, including EPIC is required.
• Data entry and/or PC experience required. Familiar with Word, Excel and internet navigation.
• Must possess the ability to handle multiple projects/tasks at one time.
• Demonstrates the knowledge and skills necessary to communicate effectively using age-specific and developmentally appropriate care for the spectrum of populations admitted to Lindner Center of HOPE.
• Ability to enthusiastically follow and model the Lindner Center of HOPE mission, vision and values.

Responsibilities

• Review and follow up on Self pay Outstanding balance work queues in Epic, via phone or MyChart, ensuring patient balances are reflected correctly and collected on timely.
• Manage and resolve Self pay Credit Work queue as assigned in Epic, via refund or transferring credit to open balances.
• Answer incoming calls to Billing Department to assist patient with billing issues.
• Review daily department patient correspondence and credit cards received in the mail to ensure proper account processing.
• Work returned mail, cross referencing with current skip trace vendor.
• Performs other duties as assigned or required.

Skills

Medical billing

Written communication

Organization / detail oriented

Data entry

Word

Excel

Multitasking

Aging population communication

Patient communication

EPIC

Third party payers

Managed care contracts

Claims review

Quality assurance

Tools

EPIC

Job description

The Lindner Center of Hope, a nonprofit mental health center, seeks a remote Billing Specialist to maintain self-pay accounts in Epic work-queues, review self-pay credits, and respond to patient MyChart inquiries. The role supports timely collection of balances and daily mail processing in a fast-paced billing team.

Qualified candidates have 3+ years in medical billing, familiarity with EPIC, Word, Excel, and strong communication skills.