Remote Security Systems Programmer & Support Technician

Johnson Controls, Inc.; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Johnson Controls, Inc. seeks a Security Systems Technician (Programmer) to remotely program communicators and alarm panels, supporting field technicians with accurate account setup and monitoring readiness.

You will handle technician requests, complete remote programming and data entry, and help ensure alarm, communicator, and video equipment is configured correctly for monitoring in the CMC. This hands‑on role values responsiveness, teamwork, and technical problem‑solving.

Qualifications

• Ability to multitask in a fast-paced support environment.
• Strong customer service, problem-solving, and communication skills.
• Competency in Microsoft Windows and Microsoft Office.
• Ability to work as business needs dictate and contribute as a team player.

Responsibilities

• Take inbound calls from technicians requesting assistance with programming customer alarm panels, communicators, or video equipment through remote DLL.
• Input specific information into new or existing accounts based on technician requests or scope of work.
• Register communicators and ensure accurate communication between the customer location, JCI receivers, and Mastermind.
• Complete data entry in programming systems and MM when required.
• Research and investigate technical issues, then respond back to the appropriate parties by phone.
• Ensure MM data and panel programming are accurate and place accounts in service to be monitored in the CMC.
• Support additional duties as assigned.

Skills

Multitasking

Customer service

Problem solving

Communication skills

Team player

Education

High school degree or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Johnson Controls, Inc. seeks a Security Systems Technician (Programmer) to remotely program communicators and alarm panels, supporting field technicians with accurate account setup and monitoring readiness.

You will handle technician requests, complete remote programming and data entry, and help ensure alarm, communicator, and video equipment is configured correctly for monitoring in the CMC. This hands‑on role values responsiveness, teamwork, and technical problem‑solving.