Alarm Panel Programmer & Tech Support Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Town of Aurora (NY); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Systems Support Technician (Programmer) to assist field technicians by programming communicators and alarm panels using a variety of manufacturer software.

You will research, troubleshoot, and resolve complex issues across DMP, Radionics, Focus, SafeWatch, Vista and DSC panels, ensuring accurate data entry and proper system monitoring in the CMC. This is a non-remote, hands-on role in a fast-paced, service-focused environment.

Qualifications

• Ability to multi-task; strong customer service, problem-solving, and communication skills.
• High school degree or equivalent preferred.
• Competency in Microsoft Windows / Office.
• Must be a team player and able to work as business needs dictate.
• This is NOT a REMOTE position.
• Preferred: Experience with alarm installation, DLL, technical support, or data processing.
• Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP and DSC panels.
• 1 to 3 years of contact / call center experience.

Responsibilities

• Take inbound phone calls from technicians requesting assistance in programming customers alarm panels, communicators, or video equipment through remote DLL.
• Input specific information into new or existing accounts in response to tech request or by scope of work.
• Register Communicators and ensure accurate communication between the customers location, JCI receivers and Mastermind.
• Complete data entry into programming and MM when required.
• Resolve technical issues through research and investigation and respond back to appropriate parties via phone.
• Ensure all MM Data and Panel programing are accurate and match paperwork, issue confirmation and place accounts in service to be monitored in the CMC.
• Other duties as assigned.

Skills

Customer service

Problem-solving

Communication skills

Multitasking

Teamwork

Education

High school degree or equivalent

Tools

Microsoft Windows / Office

Job description

Johnson Controls is seeking a Systems Support Technician (Programmer) to assist field technicians by programming communicators and alarm panels using a variety of manufacturer software.

You will research, troubleshoot, and resolve complex issues across DMP, Radionics, Focus, SafeWatch, Vista and DSC panels, ensuring accurate data entry and proper system monitoring in the CMC. This is a non-remote, hands-on role in a fast-paced, service-focused environment.