System Support Technician

YDU JC Air Cond & Ref Inc.- Dubai; Town of Aurora (NY); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Systems Support Technician (Programmer) to assist field technicians by programming communicators and alarm panels using a variety of manufacturer software.

You will research, troubleshoot, and resolve complex issues across DMP, Radionics, Focus, SafeWatch, Vista and DSC panels, ensuring accurate data entry and proper system monitoring in the CMC. This is a non-remote, hands-on role in a fast-paced, service-focused environment.

Qualifications

• Ability to multi-task; strong customer service, problem-solving, and communication skills.
• High school degree or equivalent preferred.
• Competency in Microsoft Windows / Office.
• Must be a team player and able to work as business needs dictate.
• This is NOT a REMOTE position.
• Preferred: Experience with alarm installation, DLL, technical support, or data processing.
• Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP and DSC panels.
• 1 to 3 years of contact / call center experience.

Responsibilities

• Take inbound phone calls from technicians requesting assistance in programming customers alarm panels, communicators, or video equipment through remote DLL.
• Input specific information into new or existing accounts in response to tech request or by scope of work.
• Register Communicators and ensure accurate communication between the customers location, JCI receivers and Mastermind.
• Complete data entry into programming and MM when required.
• Resolve technical issues through research and investigation and respond back to appropriate parties via phone.
• Ensure all MM Data and Panel programing are accurate and match paperwork, issue confirmation and place accounts in service to be monitored in the CMC.
• Other duties as assigned.

Skills

Customer service

Problem-solving

Communication skills

Multitasking

Teamwork

Education

High school degree or equivalent

Tools

Microsoft Windows / Office

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

The Systems Support Technician (Programmer) provides specialized technical support to Field Technicians by remotely programing Communicators and Alarm Panels using a variety of specific manufacturer software. Our Programmers also assist with technical trouble-shooting and special programming projects. This position requires high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, SafeWatch, Vista and DSC panels and their compatible Communicators.

How you will do it:

• Take inbound phone calls from technicians requesting assistance in programming customers alarm panels, communicators, or video equipment through remote DLL.
• Input specific information into new or existing accounts in response to tech request or by scope of work.
• Register Communicators and ensure accurate communication between the customers location, JCI receivers and Mastermind.
• Complete data entry into programming and MM when required.
• Resolve technical issues through research and investigation and respond back to appropriate parties via phone.
• Ensure all MM Data and Panel programing are accurate and match paperwork, issue confirmation and place accounts in service to be monitored in the CMC.
• Other duties as assigned.

What we look for Required:

• Ability to multi-task; strong customer service, problem-solving, and communication skills.
• High school degree or equivalent preferred.
• Competency in Microsoft Windows / Office.
• Must be a team player and able to work as business needs dictate.
• This is NOT a REMOTE position.
• Preferred: Experience with alarm installation, DLL, technical support, or data processing.
• Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP and DSC panels.
• 1 to 3 years of contact / call center experience.

HIRING HOURLY RANGE: $22 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let us focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.