Remote Seasonal Support — Customer Experience

WinShape Foundation Inc.; Atlanta (GA); Remote; USD 32,000 - 48,000; Full time

Job summary

WinShape Foundation Inc. is seeking a remote Customer Experience Support team member to ensure a second-mile experience for customers and prospective campers.

The role reports to the Manager, Customer Experience - Camps and emphasizes empathy, accurate information, and confidentiality. Responsibilities include handling customer calls, de-escalating issues, guiding callers through troubleshooting, reviewing health profiles for accuracy, and maintaining HIPPA-compliant confidentiality while

Qualifications

• 1+ years of customer service experience is required.
• Strong active listening, patience, and empathetic communication.
• Ability to work remotely and manage time effectively.
• Proficiency with Microsoft Excel, Word and Outlook.
• Professional, friendly demeanor and Christ-centered lifestyle.

Responsibilities

• Handle customer calls and provide accurate, satisfactory answers.
• De-escalate dissatisfied customers and offer second-mile support.
• Assist callers with troubleshooting and website navigation.
• Review CampDoc Health Profiles for accuracy and completeness.
• Maintain confidentiality in line with HIPPA.
• Deliver outstanding care to all account holders.
• Be knowledgeable about WinShape Camps.

Skills

Customer service experience

Active listening

Time management

Interpersonal skills

Christ-centered faith

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

WinShape Foundation Inc. is seeking a remote Customer Experience Support team member to ensure a second-mile experience for customers and prospective campers.

The role reports to the Manager, Customer Experience - Camps and emphasizes empathy, accurate information, and confidentiality. Responsibilities include handling customer calls, de-escalating issues, guiding callers through troubleshooting, reviewing health profiles for accuracy, and maintaining HIPPA-compliant confidentiality while