Seasonal Support, Customer Experience Team - Camps

WinShape Foundation; Atlanta (GA); Remote; USD 32,000 - 48,000; Full time

Job summary

WinShape Foundation Inc. is seeking a remote Customer Experience Support team member to ensure a second-mile experience for customers and prospective campers.

The role reports to the Manager, Customer Experience - Camps and emphasizes empathy, accurate information, and confidentiality. Responsibilities include handling customer calls, de-escalating issues, guiding callers through troubleshooting, reviewing health profiles for accuracy, and maintaining HIPPA-compliant confidentiality while

Qualifications

• 1+ years of customer service experience is required.
• Strong active listening, patience, and empathetic communication.
• Ability to work remotely and manage time effectively.
• Proficiency with Microsoft Excel, Word and Outlook.
• Professional, friendly demeanor and Christ-centered lifestyle.

Responsibilities

• Handle customer calls and provide accurate, satisfactory answers.
• De-escalate dissatisfied customers and offer second-mile support.
• Assist callers with troubleshooting and website navigation.
• Review CampDoc Health Profiles for accuracy and completeness.
• Maintain confidentiality in line with HIPPA.
• Deliver outstanding care to all account holders.
• Be knowledgeable about WinShape Camps.

Skills

Customer service experience

Active listening

Time management

Interpersonal skills

Christ-centered faith

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Overview

Scope of Position: To provide support for the Customer Experience Team to ensure a second-mile experience for our customers and prospective campers.

Reports to: Manager, Customer Experience - Camps

WinShape Foundation is aBiblically-basedChristian non-profit organization thatseeksto glorify God by creating transformational, Christ-centered experiences for people in every stage of life. We do this through five core ministries that each use scriptural truth to offer summer camp, foster care, team and leader development, college student discipleship, and marriage enrichment. To view our full Statement of Faith, clickhere.

Responsibilities

• Take Customer Calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalates situations involving dissatisfied customers, offering second-mile assistance and support.
• Guide callers through troubleshooting, navigating the website.
• Review Campers CampDoc Health Profiles for accuracy and completion.
• Maintain confidential information in line with HIPPA.
• Provides outstanding care to all Account holders at all times.
• Knowledgeable with aspects of WinShape Camps

Qualifications

• 1+ years of Customer Service Experience
• Great active listening skills, patient, and empathetic attitude.
• Ability to work remotely while managing time efficiently.
• Intermediate skills in Microsoft Excel, Word and Outlook.
• Demonstrates outstanding interpersonal skills, serving with a pleasant, patient, and friendly tone in all types of communication
• A self-professing Christ-follower, actively involved in a Christian faith community and actively pursuing Christ on a consistent basis.