Seasonal Support, Customer Experience Team - Camps

WinShape Foundation; Atlanta (GA); Remote; USD 25,000 - 36,000; Full time

Job summary

WinShape Foundation, Inc. is seeking a Customer Experience Associate to support our Camps team, handling calls, resolving concerns, and guiding callers through troubleshooting and site navigation for campers and families.

This role requires HIPAA/privacy discipline, outstanding interpersonal skills, active listening, and the ability to work remotely while managing time. A Christ-centered faith background and engagement in a faith community are encouraged; proficiency in Excel, Word and Outlook

Qualifications

• 1+ years of customer service experience.
• Excellent listening and communication skills.
• Ability to work remotely with strong time management.
• Friendly, patient, and empathetic demeanor.
• A Christ-centered faith background and engagement in a faith community.

Responsibilities

• Take Customer Calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalates situations involving dissatisfied customers, offering second-mile assistance and support.
• Guide callers through troubleshooting, navigating the website.
• Review Campers CampDoc Health Profiles for accuracy and completion.
• Maintain confidential information in line with HIPPA.
• Provides outstanding care to all Account holders at all times.
• Knowledgeable with aspects of WinShape Camps
• Demonstrates outstanding interpersonal skills, serving with a pleasant, patient, and friendly tone in all types of communication

Skills

Active listening

Empathetic communication

Time management

Remote work readiness

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Scope of Position

To provide support for the Customer Experience Team to ensure a second-mile experience for our customers and prospective campers.

Reports to

Manager, Customer Experience - Camps

WinShape Foundation is a Biblically-based Christian non-profit organization that seeks to glorify God by creating transformational, Christ-centered experiences for people in every stage of life. We do this through five core ministries that each use scriptural truth to offer summer camp, foster care, team and leader development, college student discipleship, and marriage enrichment. To view our full Statement of Faith, click here.

• Take Customer Calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalates situations involving dissatisfied customers, offering second-mile assistance and support.
• Guide callers through troubleshooting, navigating the website.
• Review Campers CampDoc Health Profiles for accuracy and completion.
• Maintain confidential information in line with HIPPA.
• Provides outstanding care to all Account holders at all times.
• Knowledgeable with aspects of WinShape Camps
• 1+ years of Customer Service Experience
• Great active listening skills, patient, and empathetic attitude.
• Ability to work remotely while managing time efficiently.
• Intermediate skills in Microsoft Excel, Word and Outlook.
• Demonstrates outstanding interpersonal skills, serving with a pleasant, patient, and friendly tone in all types of communication
• A self-professing Christ-follower, actively involved in a Christian faith community and actively pursuing Christ on a consistent basis.