Remote Customer Experience Specialist | Help & Support

Kalkomey; United States; Remote; USD 22,000 - 36,000; Full time

Benefits offered by this job

Fully distributed / work from home

Employer matched 401(k)

Medical/Dental/Vision insurance

Maternity and Paternity leave

Paid vacation and holidays

Wellness allowance

EAP

Job summary

Kalkomey Enterprises is the trusted guide to outdoor success. Our platform delivers education and tools used by agencies and outdoor enthusiasts to safely enjoy hunting, fishing, boating, and snowmobiling.

The Customer Experience Agent is the first line of contact, delivering responsive, accurate, and empathetic support across phone, email, and chat. You’ll follow established workflows, resolve routine inquiries, and escalate complex cases while maintaining a customer-first focus.

Qualifications

• Minimum of one year of inbound call center experience.
• Fixed shift: Tue–Fri 11:00am–8:00pm CT; Sat 8:00am–5:00pm CT.
• Experience handling inquiries via phone, email, chat.
• Empathy, patience, and customer-first mindset.
• Willingness to navigate multiple brands and policies.

Responsibilities

• Respond to inquiries via phone, email, chat, and other channels.
• Resolve routine issues using established procedures.
• Escalate complex cases to Tier 2/3 with full context.
• Document interactions and outcomes in the CRM.
• Participate in training and quality reviews.

Skills

Customer focus

Process adherence

Clear communication

Problem solving

Reliability

Continuous learning

Job description

Kalkomey Enterprises is the trusted guide to outdoor success. Our platform delivers education and tools used by agencies and outdoor enthusiasts to safely enjoy hunting, fishing, boating, and snowmobiling.

The Customer Experience Agent is the first line of contact, delivering responsive, accurate, and empathetic support across phone, email, and chat. You’ll follow established workflows, resolve routine inquiries, and escalate complex cases while maintaining a customer-first focus.