Remote Seasonal Customer Service Pro

Williams-Sonoma, Inc.; Jackson (MS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Performance incentives

Holiday season training

Career growth opportunities

Job summary

Williams-Sonoma, Inc. seeks Customer Service Representatives for seasonal full-time roles with remote options in Jackson, MS. The position involves being the first point of contact for customer inquiries by phone, listening actively, and resolving issues with empathy and professionalism.

You will handle escalations, troubleshoot using critical thinking, and ensure customer satisfaction through follow-ups. The role offers $15.00/hr with incentives and employee discounts during the holiday season.

Qualifications

• 1+ years of customer service experience (retail, call center, or hospitality preferred).
• Strong communication skills with de-escalation ability.
• Problem-solving mindset and quick adaptation.
• Integrity and reliability; perform right thing even when unseen.
• Comfortable in a fast-paced environment with performance goals.
• Tech-savvy with ability to navigate multiple systems.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen and provide clear, empathetic resolutions.
• Handle escalations with professionalism to a smooth resolution.
• Troubleshoot issues using critical thinking and offer solutions.
• Approve adjustments, returns, or other resolutions within guidelines.
• Follow up with customers to ensure complete satisfaction.

Skills

Customer service

Communication

Problem-solving

Integrity

Fast-paced environment

Tech-savvy

Job description

Williams-Sonoma, Inc. seeks Customer Service Representatives for seasonal full-time roles with remote options in Jackson, MS. The position involves being the first point of contact for customer inquiries by phone, listening actively, and resolving issues with empathy and professionalism.

You will handle escalations, troubleshoot using critical thinking, and ensure customer satisfaction through follow-ups. The role offers $15.00/hr with incentives and employee discounts during the holiday season.