Customer Service Representative

Williams-Sonoma, Inc.; Milwaukee (WI); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

Employee discounts up to 40%

Recognition-based incentives & bonuses

Job summary

Williams-Sonoma Inc. is hiring Seasonal Full-Time Customer Service Representatives to support customers during the holiday season. Remote roles are available in many states, including WI, with applications open through September 30, 2026.

You will be the first point of contact by phone, listen to concerns, and provide clear, empathetic resolutions while maintaining integrity and confidentiality. Training is provided with incentives and employee discounts up to 40% on products.

Qualifications

• 1+ years of customer service experience (retail, call center, or hospitality preferred).
• Ability to de-escalate and resolve issues professionally.
• Problem-solving mindset; adapt quickly in a fast-paced environment.
• Integrity and reliability; uphold ethical standards and confidentiality.
• Comfortable navigating multiple systems and multitasking.
• Strong communication skills with clear, empathetic customer interactions.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate resolutions.
• Handle escalations with professionalism and ensure smooth resolutions.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within guidelines.
• Follow up with customers to ensure complete satisfaction.

Skills

Customer service

Communication

Problem solving

Integrity

Reliability

Multitasking

Tech-savvy

Job description

Williams-Sonoma Inc.

Customer Service Representatives
Seasonal Full Time availability

Remote roles available in: AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, WI, UT, ID, KS, AL, MN, NV

Now accepting applications until September30, 2026

Why Join Us?

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?

If you’re someone who:

• Brings positive energy
• Solves problems with confidence
• Loves great products and even better discounts…then you’ll feel right at home here!

Your Day to Day (Essential Functions):

Customer-Focused Support

• Serve as the first point of contact for customer inquiries via phone
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

Service with Integrity

• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth

• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

What We Offer:

$15.00/hr

Recognition based incentives and bonuses for top performers

Training, coaching and early conversion opportunities to build your career within our holiday season

Employee discounts and perks (up to 40% off most productsand brands)

What We’re Looking For:

• 1+ years of customer service experience (retail, call center, or hospitality preferred)
• Strong communication skills - Ability to de-escalate and resolve issues professionally
• Problem-solving mindset - You think fast and adapt quickly
• Integrity and reliability - You do the right thing, even when no one is watching
• Comfortable working in a fast-paced environment with performance goals
• Tech-savvy - Ability to navigate multiple systems and multitask efficiently

Work-From-Home Technology Requirements

You must provide your own qualifying equipment and reliable internet connection.

Required Computer Setup

• Desktop, all-in-one computer or traditional laptop
• Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations
• Minimum 6 GB of RAM; 8 GB or more recommended
• Minimum screen resolution of 1920 × 1080
• Google Chrome
• Current antivirus protection
• Enough available storage to install required systems

Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.

Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.

Required Equipment

• External mouse
• Keyboard
• Webcam
• Wired USB headset

Wireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.

Your computer and internet connection must pass our pre-employment System Checker.

We do not recommend using built-in laptop track pads

Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me, however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law. Reasonable accommodations are available during the application and employment process.