Remote Seasonal Customer Service Specialist

Williams-Sonoma, Inc.; Miami (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Recognition incentives

Training and coaching

Early conversion opportunities

Employee discounts (up to 40% off most

Holiday season opportunities

Job summary

Williams-Sonoma, Inc. is hiring Seasonal Full Time Customer Service Representatives with remote options available in Miami, FL. The role requires at least 1 year of customer service experience and strong communication.

You will help customers via phone, resolve issues, and uphold the company’s standards for service excellence. Training and coaching are provided, with employee discounts of up to 40% on most products.

Qualifications

• 1+ years of customer service experience
• Strong communication skills - de-escalation and professional resolutions
• Problem-solving mindset with fast adaptation
• Integrity and reliability in all interactions
• Comfortable in a fast-paced environment with performance goals
• Tech-savvy with ability to navigate multiple systems

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.
• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.
• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

Skills

Customer service

Communication

Problem-solving

Integrity

Multitasking

Tech-savvy

Job description

Williams-Sonoma, Inc. is hiring Seasonal Full Time Customer Service Representatives with remote options available in Miami, FL. The role requires at least 1 year of customer service experience and strong communication.

You will help customers via phone, resolve issues, and uphold the company’s standards for service excellence. Training and coaching are provided, with employee discounts of up to 40% on most products.