Remote Seasonal Customer Experience Pro

VIPdesk Connect; Charlotte (NC); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Sign-On Bonus

Remote work opportunity

Seasonal, through Oct

Job summary

VIPdesk Connect is seeking aSeasonal Customer Service Representative to handle inquiries via phone, email, and chat for a leading online tuxedo rental brand. This full-time seasonal role is work-from-home through mid to late October, serving customers with professionalism and empathy from a home office.

You will manage orders, returns, and product questions, provide website assistance, and resolve issues while adhering to brand policies and quality standards.

Qualifications

• At least a year of customer service experience.
• High school diploma or GED required.
• Proficiency with Microsoft Office; tech-savvy
• Excellent written and verbal communication
• Ability to pass background checks per state/local regulations

Responsibilities

• Represent VIPdesk Connect professionally across phone, email, chat, and social media.
• Assist customers with orders, returns, and product inquiries.
• Provide troubleshooting and navigation assistance for website and accounts.
• Own issues and follow through to resolutions.
• Share insights on trends and process improvements.
• Attend training and cross-training opportunities.
• Meet customer satisfaction and productivity metrics.
• Support diversity and inclusion in the workplace

Skills

Excellent communication skills

Adaptability

Problem-solving

Team collaboration

Education

High school diploma or GED

Tools

Zendesk

Talkdesk

Salesforce

Job description

VIPdesk Connect is seeking aSeasonal Customer Service Representative to handle inquiries via phone, email, and chat for a leading online tuxedo rental brand. This full-time seasonal role is work-from-home through mid to late October, serving customers with professionalism and empathy from a home office.

You will manage orders, returns, and product questions, provide website assistance, and resolve issues while adhering to brand policies and quality standards.