Customer Service Representative (Seasonal)

VIPdesk Connect; Charlotte (NC); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Sign-On Bonus

Remote work opportunity

Seasonal, through Oct

Job summary

VIPdesk Connect is seeking aSeasonal Customer Service Representative to handle inquiries via phone, email, and chat for a leading online tuxedo rental brand. This full-time seasonal role is work-from-home through mid to late October, serving customers with professionalism and empathy from a home office.

You will manage orders, returns, and product questions, provide website assistance, and resolve issues while adhering to brand policies and quality standards.

Qualifications

• At least a year of customer service experience.
• High school diploma or GED required.
• Proficiency with Microsoft Office; tech-savvy
• Excellent written and verbal communication
• Ability to pass background checks per state/local regulations

Responsibilities

• Represent VIPdesk Connect professionally across phone, email, chat, and social media.
• Assist customers with orders, returns, and product inquiries.
• Provide troubleshooting and navigation assistance for website and accounts.
• Own issues and follow through to resolutions.
• Share insights on trends and process improvements.
• Attend training and cross-training opportunities.
• Meet customer satisfaction and productivity metrics.
• Support diversity and inclusion in the workplace

Skills

Excellent communication skills

Adaptability

Problem-solving

Team collaboration

Education

High school diploma or GED

Tools

Zendesk

Talkdesk

Salesforce

Job description

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.

Our Seasonal Customer Service Representatives are solution-oriented professionals and part of a diverse and engaged team dedicated to working with customers of a leading online apparel & accessories retailer. As part of this team, you provide an authentic customer experience via phone, email, and chat, and utilize a variety of software tools to navigate customer accounts, facilitate orders and returns, research and respond to product inquiries, and communicate recommendations and effective solutions. Your focus is always on providing best-in‑class customer service.

This work-from-home position is a full-time Seasonal role through mid to late October.

What You’ll Do

• With the utmost professionalism, represent a well‑respected, leading online tuxedo rental company with expertise, positivity, and a can‑do attitude
• Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication
• Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues
• Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions
• Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand
• Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance
• Share insights on emerging customer trends and recommend process improvements
• Attend training and participate in cross‑training opportunities to enhance skills and knowledge
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace

What We’re Looking For

• At least a year of customer service experience
• High school diploma or GED
• Proficiency with Microsoft Office suite of applications; must be technically savvy
• Effective communication skills, both written and verbal
• Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
• Home‑office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements
• Able to provide a work‑at‑home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
• Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations
• While this is a work‑from‑home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Preferred Qualification

• Experience in a fast‑paced call center environment
• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, SalesForce) desired
• Previous remote work experience
• Experience in the bridal, formalwear, or wedding industry

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading‑edge our technology is, it will never replace the power of the one‑to‑one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.

VIPdesk Connect is an Equal Employment Opportunity and Aff…

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Rate for the Customer Service Representative, Level : $18 per hour
$300 Sign-On Bonus