Remote Seasonal CX Associate – Holiday Support

Tecovas; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Tecovas seeks Seasonal Customer Experience Associates to ensure premier service for holiday shoppers. This remote role is open to US-based candidates and requires availability for extended holiday hours, including Thanksgiving, Christmas, and New Year periods, with mandatory training Oct 12-23.

As the first contact across email, chat, and phone, you will answer questions, resolve issues, provide product recommendations, and help shape our customer experience strategy.

Qualifications

• Retail or customer-facing job experience
• Ability to manage difficult customer situations in a calm, positive manner
• Comfort with ambiguity and working in a fast-paced startup environment
• Utmost character, honesty, and humility

Responsibilities

• Serve as first point of contact across email, live chat, and phone.
• Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
• Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations
• Understand the product line, technology, ordering, shipping & logistics experience to serve as knowledge base for customers and team members
• Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired
• Partner with leadership to create and execute new policies, procedures and customer retention programs
• Maintain excellent daily metrics and CSAT
• Represent the team in culture, attitude, and Tecovas values

Skills

Retail experience

Customer service

Communication

Calm under pressure

Adaptability

Education

BA/BS degree (preferred)

Job description

Tecovas seeks Seasonal Customer Experience Associates to ensure premier service for holiday shoppers. This remote role is open to US-based candidates and requires availability for extended holiday hours, including Thanksgiving, Christmas, and New Year periods, with mandatory training Oct 12-23.

As the first contact across email, chat, and phone, you will answer questions, resolve issues, provide product recommendations, and help shape our customer experience strategy.