Remote Seasonal Customer Care Specialist

Minted; Spokane (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Minted is seeking a remote Seasonal Customer Service Representative to join our premium design marketplace team. You will handle phone, email, live chat, and social media inquiries with warmth across a multi-tool environment, including Salesforce.

The role runs September through December 2026 and requires flexibility to work evenings and weekends as needed. You will resolve complex customer questions and order adaptations, using documented knowledge and best practices to deliver elevated service

Qualifications

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
• Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences.
• Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.
• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
• Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.
• Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.

Responsibilities

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
• Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences.
• Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.
• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
• Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.
• Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.

Job description

Minted is seeking a remote Seasonal Customer Service Representative to join our premium design marketplace team. You will handle phone, email, live chat, and social media inquiries with warmth across a multi-tool environment, including Salesforce.

The role runs September through December 2026 and requires flexibility to work evenings and weekends as needed. You will resolve complex customer questions and order adaptations, using documented knowledge and best practices to deliver elevated service