Scheduling Specialist

Talentoma; South Carolina; A distancia; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Descripción de la vacante

Talentoma is recruiting a Scheduling Specialist for a fully remote role based in South Carolina, USA. You will manage calendars, coordinate with customers, staff, and operations to ensure accurate availability, timely updates, and smooth appointment flow.

The role emphasizes 40-hour weekly commitment, clear written updates, and collaboration with the scheduling team lead. Proficiency with Outlook/Exchange and 365 is valued.

Formación

• High school diploma or equivalent.
• 1–2 years of scheduling/appointment administration preferred.
• Familiar with shared calendars and calendar management.
• Ability to use scheduling, email, and productivity systems.
• Authorization to work in the United States.
• Fully remote work from home in South Carolina, United States.
• Strong written and telephone communication.
• Commitment to a 40-hour weekly schedule.

Responsabilidades

• Review incoming appointment requests from shared email queues and calls, identifying the requested service, preferred availability, and any missing scheduling information.
• Check service staff availability, appointment duration, and existing calendar entries before offering suitable openings that match established scheduling guidelines.
• Enter confirmed appointments, customer contact information, service details, and clear scheduling notes so colleagues can understand each booking without repeating questions.
• Send confirmations and reminders through a business email platform such as Microsoft Exchange, explaining appointment arrangements and how customers can request changes.
• Update cancellations and rescheduling requests promptly, release unused openings, and verify that revised arrangements reach everyone affected by the change.
• Maintain scheduling checklists and shared availability summaries in a productivity suite such as Microsoft 365, keeping operational updates consistent across handoffs.
• Compare appointment demand with available service capacity, flag emerging gaps, and share practical observations that support resource planning without changing staffing decisions independently.
• Follow up on unanswered requests and incomplete confirmations, documenting each contact attempt and keeping pending appointments visible to the scheduling team.
• Escalate unresolved conflicts, unavailable appointment options, and urgent changes to the scheduling team lead, providing relevant details and actions already taken.
• Review completed work against appointment accuracy, turnaround expectations, complete notes, and timely follow-up; correct discrepancies and communicate outstanding items during shift handoffs.

Conocimientos

Scheduling experience

Communication skills

Capacity planning

Remote work

Attention to detail

Problem solving

Educación

High school diploma

Herramientas

Microsoft Outlook

Microsoft Exchange

Microsoft 365

Shared calendars

Descripción del empleo

Monthly Pay: $3,255 - $4,325 USD per month

Summary

Working with a scheduling and calendar tool such as Microsoft Outlook, the Scheduling Specialist keeps service appointments organized and helps customers understand their next steps. This position sits within the administrative support team and works under a scheduling team lead, coordinating with customers, service staff, and operations colleagues. Accurate availability checks and timely updates help prevent overlapping bookings and unnecessary delays. This fully remote position is desk-based work from home in South Carolina, United States, using shared calendars and clear written updates to keep appointments moving. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Review incoming appointment requests from shared email queues and calls, identifying the requested service, preferred availability, and any missing scheduling information.
• Check service staff availability, appointment duration, and existing calendar entries before offering suitable openings that match established scheduling guidelines.
• Enter confirmed appointments, customer contact information, service details, and clear scheduling notes so colleagues can understand each booking without repeating questions.
• Send confirmations and reminders through a business email platform such as Microsoft Exchange, explaining appointment arrangements and how customers can request changes.
• Update cancellations and rescheduling requests promptly, release unused openings, and verify that revised arrangements reach everyone affected by the change.
• Maintain scheduling checklists and shared availability summaries in a productivity suite such as Microsoft 365, keeping operational updates consistent across handoffs.
• Compare appointment demand with available service capacity, flag emerging gaps, and share practical observations that support resource planning without changing staffing decisions independently.
• Follow up on unanswered requests and incomplete confirmations, documenting each contact attempt and keeping pending appointments visible to the scheduling team.
• Escalate unresolved conflicts, unavailable appointment options, and urgent changes to the scheduling team lead, providing relevant details and actions already taken.
• Review completed work against appointment accuracy, turnaround expectations, complete notes, and timely follow-up; correct discrepancies and communicate outstanding items during shift handoffs.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of scheduling, appointment administration, or closely related service support experience preferred.
• Familiarity with shared calendars, appointment durations, availability checks, cancellation handling, and the practical effects of overlapping bookings.
• Ability to use the named scheduling, email, and productivity systems while keeping appointment details consistent across shared tools.
• Understanding of basic capacity management and resource planning, including comparing requested appointment slots with available service staff.
• Clear telephone and written communication, with the ability to explain appointment options, confirm details, and communicate changes courteously.
• Careful handling of customer information and dependable judgment when correcting entries, requesting clarification, or referring unresolved scheduling problems.
• A reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work focused on desk-based scheduling and customer appointment support from your home workspace.
• Structured onboarding and training on the named calendar, email, and productivity systems, including booking procedures and escalation steps.
• Regular check-ins with the scheduling team lead to review questions, discuss work quality, and strengthen consistent scheduling practices.
• Build practical skills in scheduling, service operations, capacity management, resource planning, and clear customer communication through daily appointment coordination.
• Health coverage, paid leave, a 401(k), maternity leave, and stipends.