Remote Customer Support Specialist — Scheduling & CRM

My Hero VA; United States; Remote; USD 35.000 - 55.000; Vollzeit

Zusammenfassung

My Hero VA is seeking a fully remote Customer Service Specialist to provide responsive support for a U.S. based appliance repair service. You will handle inquiries, scheduling, and CRM updates to ensure a smooth client experience.

Ideal candidates have prior customer service experience, fluent English, and comfort using CRM, dispatching, or scheduling tools. You will work independently from a quiet home office with Pacific Time hours.

Qualifikationen

• Previous customer service experience and fluent English.
• Experience using CRMs, dispatching, or service scheduling systems.
• Proactive mindset and ability to work independently in a remote environment.

Aufgaben

• Answer incoming customer calls promptly and professionally.
• Assist customers with scheduling and general service requests.
• Manage and update customer information in CRM systems.

Kenntnisse

Customer service

CRM systems

Dispatching

Service scheduling

Independent work

Fluent English

Jobbeschreibung

My Hero VA is seeking a fully remote Customer Service Specialist to provide responsive support for a U.S. based appliance repair service. You will handle inquiries, scheduling, and CRM updates to ensure a smooth client experience.

Ideal candidates have prior customer service experience, fluent English, and comfort using CRM, dispatching, or scheduling tools. You will work independently from a quiet home office with Pacific Time hours.