Customer Service and Scheduling VA - HVAC

remote work; United States; Remote; USD 8,300 - 17,000; Full time

Job summary

HelpSquad, a US-based remote company serving homeowners and service accounts in residential heating and air conditioning, seeks a customer support role focused on calls, appointment scheduling, and follow-ups to ensure smooth service operations.

The role involves handling inbound calls, scheduling, and documenting interactions in the system, with a focus on organised, timely communication and customer satisfaction.

Qualifications

• Excellent spoken English and clear verbal communication.
• Professional, friendly phone manner and strong customer service experience.
• Experience with call handling, scheduling, or similar support roles.

Responsibilities

• Answer inbound calls and messages, verifying customer and job information in the system.
• Schedule, confirm, reschedule, and cancel service appointments considering technician availability.
• Maintain accurate records in HouseCall Pro and other tools.
• Follow up on open requests and elevate issues as needed.
• Communicate with the office team to manage scheduling conflicts and customer needs.
• Handle cancellations, refunds, and other issues within approved guidelines.

Skills

Spoken English

Customer service

Call handling

High volume management

Tools

Housecall Pro

Job description

About the role

HelpSquad is a remote company serving homeowners and service accounts in residential heating and air conditioning. This role owns handling customer calls, scheduling appointments, and follow-ups to ensure a smooth customer experience for the client’s service operations.

What you'll do

• Answer inbound calls and messages, verifying customer and job information in the system
• Schedule, confirm, reschedule, and cancel service appointments considering technician availability
• Maintain accurate records in Housecall Pro and other tools
• Follow up on open requests and elevate issues as needed
• Communicate with the office team to manage scheduling conflicts and customer needs
• Handle cancellations, refunds, and other issues within approved guidelines

What they're looking for

• Excellent spoken English and clear verbal communication
• Professional, friendly phone manner and strong customer service experience
• Experience with call handling, scheduling, or similar support roles
• Strong organizational skills and attention to detail
• Ability to manage high volume of communication and keep open requests organized
• Comfort with using computer systems to document interactions and follow procedures

For applicants in Nigeria

• The listing states a remote role with a U.S. based company but does not specify Nigeria as a restricted location; confirm sponsorship and eligibility during interview.
• Hours are 8:00 AM to 4:00 PM Eastern Time; timezone alignment may affect scheduling for Nigeria-based applicants.
• Pay is listed as $5+ per hour depending on experience; currency and payment method are not further specified beyond Wise as a payment method.