Remote Salesforce Strategy & Enablement Lead

Conduent; United States; Hybrid; USD 97,000 - 127,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Paid Training

Paid Time Off

Great Work Environment

Job summary

Conduent seeks a Salesforce CRM Strategy & Enablement Manager to partner with Sales, Client Partners, Marketing, and Revenue Ops to define CRM strategy, governance, adoption, and continuous improvement across the commercial organization.

This role emphasizes optimizing Salesforce capabilities, ensuring data quality, and delivering measurable business value through adoption programs and governance across a large enterprise.

Qualifications

• Bachelor's degree in Business, Marketing, Information Systems, Analytics, Finance, Technology, or related discipline preferred.
• 5+ years of Salesforce CRM, Sales/Revenue Operations, Commercial Operations, or related experience.

Responsibilities

• Serve as a lead Salesforce business partner and trusted advisor for Sales, Client Partners, Marketing, and Commercial Operations.
• Define and execute Salesforce strategy, governance, and adoption roadmaps aligned with commercial objectives.
• Lead CRM adoption, governance practices, and continuous improvement initiatives.
• Evaluate Salesforce utilization to improve pipeline visibility, forecasting, and opportunity management.
• Establish governance processes for enhancement requests and prioritization.
• Identify opportunities to leverage Salesforce innovations, automation, and AI capabilities.

Skills

Salesforce CRM

CRM governance

Change management

Stakeholder management

Requirements gathering

Lead management

Forecasting

Data quality

Adoption programs

Power BI

AI capabilities

Education

Bachelor's degree in Business/IT/Analytics

Tools

Salesforce

Power BI

CPQ platforms

LinkedIn Sales Navigator

Job description

Conduent seeks a Salesforce CRM Strategy & Enablement Manager to partner with Sales, Client Partners, Marketing, and Revenue Ops to define CRM strategy, governance, adoption, and continuous improvement across the commercial organization.

This role emphasizes optimizing Salesforce capabilities, ensuring data quality, and delivering measurable business value through adoption programs and governance across a large enterprise.