Salesforce Consultant (LATAM)

Productiv Team; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Productiv Team is seeking a qualified Business Analyst to work with multiple nonprofit clients, implementing and managing their Salesforce CRM entities. The candidate will gather requirements, write solution and SOP documents, and communicate clearly with stakeholders while adapting to evolving schedules.

The role requires Agile experience, Salesforce familiarity, and strong English communication. Remote work is offered with EST business hours; B2B or full-time arrangements may apply.

Qualifications

• Bachelor’s degree or higher, or equivalent work experience.
• 2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises).
• 2+ years of business analysis experience for technology or technology services implementation projects.
• Excellent oral and written English communication skills.
• Experience gathering requirements, writing solution documents and writing SOPs.
• Agile project experience and at least one Agile methodology certification.

Responsibilities

• Perform requirements gathering, analysis, and documentation
• Convey complex requirements to both internal and external stakeholders
• Develop solution documents, requirement documents, discovery documents for internal and external review
• Work on multiple projects and competing priorities simultaneously
• Demonstrate work deliverables to both internal and external stakeholders
• Execute all project work following Agile methodology
• Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams
• Manage task and work tickets, including description and acceptance criteria
• Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology
• Work in tandem with project managers and development teams to ensure on‑time, on‑budget work products
• Support the project team in identifying training needs for team members as well as clients
• Documentation of standard operating procedures

Skills

Business analysis

Agile

English proficiency

Education

Bachelor's degree or higher

Tools

Salesforce

Fonteva

Nimble AMS

Job description

Location: Remote from LATAM. You will be required to work from 9:00 AM to 5:30 PM EST.

About the role:

You will be working with multiple non‑profits, implementing and managing their Salesforce CRM entity. The ideal candidate will be able to practice and clearly explain the position requirement to the team and clients, while also answering all related questions. The consultant should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated.

Responsibilities:

• Perform requirements gathering, analysis, and documentation
• Convey complex requirements to both internal and external stakeholders
• Develop solution documents, requirement documents, discovery documents for internal and external review
• Work on multiple projects and competing priorities simultaneously
• Demonstrate work deliverables to both internal and external stakeholders
• Execute all project work following Agile methodology
• Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams
• Manage task and work tickets, including description and acceptance criteria
• Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology
• Work in tandem with project managers and development teams to ensure on‑time, on‑budget work products
• Support the project team in identifying training needs for team members as well as clients
• Documentation of standard operating procedures

Required Qualifications:

• Bachelor’s Degree or higher, or equivalent work experience
• 2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
• 2+ years of business analysis experience for technology or technology services implementation projects
• Excellent oral and written English communication skills
• Experience gathering requirements, writing solution documents and writing SOPs
• Agile project experience and at least one Agile methodology certification

Preferred Qualifications:

• Salesforce certification is highly desired, or candidate will be required to get one within 90 days of joining
• Experience working in the non‑profit or association industry
• Salesforce implementation or administration experience
• Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non‑profit organizations
• Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred

_ All our positions are Remote and are available as Full Time Employment or B2B Contracts _