Remote Salesforce & Sales Process Optimizer

First Legal Network LLC; El Paso (TX); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, Dental Benefits

401(k) with company matching

Paid Time Off

Job summary

First Legal is seeking a hands-on Sales Operations CRM Specialist to support and optimize our Salesforce environment. This remote, full-time role focuses on keeping the CRM clean, documenting sales processes, and driving improvements across the team.

You will collaborate with sales leaders, automate workflows, train new reps, and build KPI dashboards. The position is non-exempt with remote work available to residents in many states.

Qualifications

• 3–5 years of experience in sales operations, CRM administration, or a similar role.
• Strong hands-on Salesforce experience supporting sales processes.
• Excellent analytical skills, with experience using data and metrics to improve team performance.
• Advanced Excel skills and experience building dashboards for KPI tracking and sales analytics.
• Candidates will be required to take an Excel Assessment.
• Strong attention to detail and a data-driven approach to sales and business operations.
• Clear, effective communication with sales, business development, and cross-functional stakeholders.
• Ability to build strong working relationships that improve team performance and help the team reach sales targets.

Responsibilities

• CRM Management: Oversee the Salesforce CRM to ensure data integrity and streamline sales workflows.
• Sales Process Improvement: Partner with sales leadership to analyze bottlenecks, reduce cycle times, and identify process improvements that cut inefficiencies and boost sales productivity.
• Automation: Use Salesforce automation tools to streamline workflows and shorten sales cycles.
• Training and Documentation: Train new sales representatives on the CRM during onboarding, and keep sales process documentation current as processes change.
• Collaboration: Work closely with sales representatives, business development, the operations manager, and other stakeholders to align goals and support the sales organization.

Skills

Analytical skills

Attention to detail

Communication

Tools

Salesforce

Job description

First Legal is seeking a hands-on Sales Operations CRM Specialist to support and optimize our Salesforce environment. This remote, full-time role focuses on keeping the CRM clean, documenting sales processes, and driving improvements across the team.

You will collaborate with sales leaders, automate workflows, train new reps, and build KPI dashboards. The position is non-exempt with remote work available to residents in many states.