CRM / Salesforce Systems Administrator

Pencor Services, Inc.; Palmerton (Carbon County); On-site; USD 65,000 - 90,000; Full time

Job summary

PenTeleData is seeking an experienced CRM Systems Administrator to manage and support the CRM platform for 300+ users. The role focuses on user adoption, business value, and secure, scalable configuration.

Requirements include residency in Pennsylvania, Salesforce Administrator Certification, and 2+ years of CRM admin experience. Strong skills in SOQL/SOSL, Apex, JavaScript, HTML/CSS and tools like Jira, DocuSign, Conga are expected.

Qualifications

• Must have residency in Pennsylvania and Salesforce certification.
• 2+ years experience as a CRM Systems Administrator.
• Proficiency with Salesforce Sales/Service Cloud and related tools.
• Experience with CPQ, Conga, and data automation is a plus.

Responsibilities

• User management, system configuration and help desk support.
• Develop custom objects, fields, workflows, and validation rules.
• Create and maintain documentation for users and teams.
• Collaborate with colleagues and third-party tools.
• Coordinate with consultants/vendors as needed.
• Handle additional duties as assigned.

Skills

Salesforce Administrator Certification

Sales Cloud

Service Cloud

Field Service+

Shield

Ownership Backup

JIRA

DocuSign eSignature

Git/Bitbucket

Microsoft 365

SOQL/SOSL/Apex/JS/HTML/CSS

Communication skills

Problem solving

Self-motivation

Education

High School Diploma or GED

Tools

Conga Composer/Sign

CPQ

Job description

Company:PenTeleData

WFH Shift:Monday-Friday, 8AM-5PM

Pencor and its subsidiaries are Equal Opportunity Employers

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity for an experienced CRM Systems Administrator.

The CRM Systems Administrator is responsible for managing and supporting the CRM systems platform. Will be providing ongoing assistance to our 300+ user organization. The ideal candidate will be passionate about supporting user adoption and enhancing the implementation's business value. MUST have established residency in Pennsylvania.

Daily duties include:

• User management, system configuration and handling user support through Help Desk Cases
• Developing custom objects, fields, workflows and validation rules to align with business processes and will set up automation to streamline tasks and boost efficiency without compromising stability or security
• Creating and maintaining clear documentation to support users and internal teams
• Collaborating with colleagues to understand, analyze and improve CRM systems with third-party tools or systems
• Communicating with consultants and/or vendors when necessary
• Other duties as assigned

Qualifications:

• Established residency in Pennsylvania
• H.S. Diploma or G.E.D.
• Salesforce Administrator Certification
• Minimum 2 year experience as a CRM Systems Administrator; willingness to continue related education and maintenance certifications
• Salesforce Proficency- Sales Cloud, Service Cloud, Field Service+, Shield, Own Backup
• Experience with any additional CRM products a plus
• Experience with CPQ (Configure, Price, Quote)
• Experience with Conga Document Automation (Composer, Sign)
• Proficiency with Agile Project Management / JIRA
• Proficiency with DocuSign eSignature
• Proficency with GIT/Bitbucket
• Proficency with Microsoft 365
• Excellent Communications Skills- Oral and Written
• Excellent Organizational Skills
• Excellent Problem Solving / Troubleshooting Skills
• Scripting Skills - SOQL/SOSL, Apex, Javascript, HTML/CSS
• Ability to be self-motivated and self-starter to handle multiple tasks
• Ability to adapt to changing technology and changing needs of the company
• Ability to develop and maintain CRM custom objects, formula fields, workflows, validation rules, custom views, dashboards and generate reports
• Ability to work as a team in a collaborative environment to achieve agreed-upon objectives
• Ability to communicate effectively with all levels within the organization

INDHP