Salesforce Administrator - Financial Services Cloud (Hybrid/Remote)

Penn Community Bank; Bristol Township (Bucks County); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Penn community Bank seeks a Salesforce Administrator to manage and optimize Salesforce environments (Sales Cloud, Service Cloud, Financial Services Cloud) and analytics reporting. The role leads committees and projects, develops dashboards, maintains data integrity, and supports end users.

The candidate will oversee ongoing system enhancements, partner with IT for integrations, and help prepare executive performance reports. This is a hybrid role with collaborative teams.

Qualifications

• Associate degree preferred in data analytics or business field.
• Salesforce Certified Administrator required.
• Minimum 2 years Salesforce Administration experience.
• 2–4 years with Sales, Service and Financial Services Clouds.
• 2–4 years digital or data analytics experience.

Responsibilities

• Execute Salesforce administration and system management.
• Oversee CRM and reporting applications (Analytics Studio).
• Maintain internal Salesforce environments (Sales Cloud, Service Cloud, Financial Services Cloud).
• Develop and maintain reports and dashboards; create ad-hoc reports.
• Manage user setup and deactivation; transfer ownership as needed.
• Perform release evaluations and assess impact.
• Collaborate on system integrations with IT.
• Lead Salesforce committees and project teams.
• Contribute to executive/board level performance reporting.
• Assist with training materials with L&D and business analysts.
• Identify, diagnose, resolve end-user issues; triage helpdesk tickets.

Skills

MCIF & CRM database management

Written and oral communication

Attention to detail

Organization and time management

Independent contributor

Team collaboration

Education

Associate's degree in Data Analytics or business-related field

Salesforce Certified Administrator

Tools

Microsoft Word

PowerPoint

Excel

Job description

Penn community Bank seeks a Salesforce Administrator to manage and optimize Salesforce environments (Sales Cloud, Service Cloud, Financial Services Cloud) and analytics reporting. The role leads committees and projects, develops dashboards, maintains data integrity, and supports end users.

The candidate will oversee ongoing system enhancements, partner with IT for integrations, and help prepare executive performance reports. This is a hybrid role with collaborative teams.