Remote Sales Support Analyst - SaaS & Renewals

Veeva Systems; Chicago (IL); Remote; USD 50,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

A leading SaaS company is seeking a motivated Sales Support Analyst to support the North America Sales team. This role involves building relationships, processing subscription orders, and assisting customers with inquiries. Ideal candidates have a university degree, along with 2+ years of experience in sales support or customer service. Strong communication and organizational skills are essential, and intermediate Excel proficiency is required. Flexible workplace options available.

Qualifications

• 2+ years in a sales supporting function or a customer support environment is required.

Responsibilities

• Build trusted relationships through direct communication.
• Create and process subscription and renewals opportunities.
• Answer customer questions about the order process.
• Daily navigation in a CRM system.
• Act with urgency, integrity and a focus on the customer.

Skills

Strong written and oral communication skills in English

Intermediate Excel skills

Strong organizational and time management skills

Problem-solving abilities

Ability to work independently

Education

University degree (BA, BSc, BBA) or equivalent work experience

Tools

CRM systems

MS Office (PowerPoint, Word)

Google Suite (Docs, Sheets, Slides)

Job description

A leading SaaS company is seeking a motivated Sales Support Analyst to support the North America Sales team. This role involves building relationships, processing subscription orders, and assisting customers with inquiries. Ideal candidates have a university degree, along with 2+ years of experience in sales support or customer service. Strong communication and organizational skills are essential, and intermediate Excel proficiency is required. Flexible workplace options available.