Customer Support & Systems Analyst (Salesforce SaaS)

FUNDINGO; United States; On-site; USD 70,000 - 85,000; Full time

Job summary

A financial services company is seeking a Customer Support Business Analyst to improve customer experiences via support and system optimization. This role requires strong communication skills, technical aptitude, and the ability to gather and interpret business requirements. Candidates should have at least 2 years of experience in business analysis and Salesforce administration. The company offers competitive pay and a collaborative work environment.

Qualifications

• 2+ years of experience in Business Analysis or requirement gathering.
• 2+ years of Salesforce admin experience.
• Strong problem-solving and troubleshooting skills.
• Exceptional written and verbal communication abilities.

Responsibilities

• Review and analyze incoming support tickets.
• Troubleshoot approximately 50% of tickets independently.
• Gather and document business requirements from clients.
• Act as a liaison between clients and technical teams.

Skills

Business Analysis

Salesforce Admin

Problem-solving

Communication skills

Organizational skills

SaaS platform experience

Tools

Salesforce

Jira

Job description

A financial services company is seeking a Customer Support Business Analyst to improve customer experiences via support and system optimization. This role requires strong communication skills, technical aptitude, and the ability to gather and interpret business requirements. Candidates should have at least 2 years of experience in business analysis and Salesforce administration. The company offers competitive pay and a collaborative work environment.