Sales & Retention Specialist

Pro-Active Pest Control; Yuma (AZ); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation with sales+

Flexible scheduling

Opportunities for career growth and+

Medical, Dental, and Vision benefits

401(k) with company match

PTO

Birthday Holiday

Pest Service Plan for employees and+

Company-provided assets/equipment

Quarterly company events and team+

Job summary

Pro Active Pest Control in the United States is seeking a Sales & Retention Specialist who is upbeat, motivated, and customer-focused to join our growing team. You will work directly with customers to resolve pest concerns, answer questions, provide service solutions, and create a positive experience from start to finish.

In this remote-friendly role, you will generate leads, handle inbound inquiries, educate customers on services, and support retention initiatives while collaborating with

Qualifications

• Must be 18 years or older.
• Previous sales and customer service experience.
• Strong communication and interpersonal skills.
• Professional, positive, customer-focused attitude.
• Strong phone etiquette and tonality.
• Ability to multitask and manage time effectively.
• Comfortable using multiple computer systems.
• Self-motivated and results-driven.
• Ability to work independently and in a team.
• Adaptable and fast-paced learner.
• Experience selling pest control services and knowledge of Field Routes preferred.

Responsibilities

• Generate leads and sales opportunities.
• Answer inbound calls and respond to messages on Google/Yelp.
• Make outbound calls to potential and existing customers.
• Educate customers on company services and treatment options.
• Assist in resolving customer concerns and retention-related issues.
• Build and maintain positive, professional customer relationships.
• Maintain a high level of customer service and 5-Star communication standards.
• Stay up to date on company services, procedures, and policies.
• Work collaboratively with team members and management.

Skills

Communication skills

Customer service

Phone etiquette

Time management

Multitasking

Teamwork

Self-motivation

Adaptability

Learning multiple systems

Interpersonal skills

Tools

Field Routes software

Job description

Pro Active Pest Control is looking for upbeat, motivated, and customer-focused individuals to join our growing Sales & Retention Team! As a Sales & Retention Specialist, you play a key role in the continued growth and success of our company. You will work directly with customers to help resolve pest concerns, answer questions, provide service solutions, and create a positive customer experience from start to finish.

About Us

Pro Active Pest Control is a family-owned and locally operated pest control company proudly serving California and Arizona. As a 5-Star rated company, we are committed to providing exceptional customer service and helping protect our customers’ homes, families, pets, and businesses from pests safely, quickly, and affordably.

We believe our employees are one of the most important parts of our success. We invest heavily in training, technology, and employee development to create opportunities for long-term growth and career advancement. We strive to maintain a supportive, team-oriented, and upbeat workplace where employees can succeed both personally and professionally.

Job Responsibilities

• Generate leads and sales opportunities for the company
• Answer inbound customer calls and respond to messages through platforms such as Google and Yelp
• Make outbound calls to potential and existing customers as needed
• Educate customers on company services, products, and treatment options
• Assist in resolving customer concerns and retention-related issues
• Build and maintain positive, professional customer relationships
• Maintain a high level of customer service and 5-Star communication standards
• Stay up to date on company services, procedures, and policies
• Work collaboratively with team members and management

Qualifications

• Must be at least 18 years old
• Must have previous sales and customer service experience
• Strong communication and interpersonal skills
• Professional, positive, and customer-focused attitude
• Strong phone etiquette and communication tonality
• Ability to multitask and manage time effectively
• Comfortable learning and working within multiple computer systems
• Self-motivated and results-driven
• Ability to work independently and as part of a team
• Adaptable and willing to learn in a fast-paced environment
• Experience in selling Pest Control services and knowledge of Field Routes software preferred

Benefits & Perks

• Competitive compensation with sales bonus opportunities
• Flexible scheduling
• Opportunities for career growth and advancement
• Medical, Dental, and Vision benefits after 60 days
• 401(k) with 3% company match
• Paid Time Off (PTO)
• Birthday Holiday
• Pest Service Plan for employees and their families
• Company-provided assets/equipment
• Quarterly company events and team activities

Job Type: Full-Time
Work Setting: Remote
Schedule: Varies